Trainings
Government employee training resources such as video tutorials and guides for the different topics related to statewide travel.
Guides and Videos
- Grasp FAQs (Coming Soon)
- Grasp User Guide
- Grasp – My Reports
- Concur Pre-Trip Approval Guide
- How Does a Travel Coordinator Add a User to Concur
- How to Assign and Remove a Travel Arranger or Travel Assistant
- How to Assist or Arrange a Trip
- How to Add to an Existing Itinerary
- How to add to an Existing Itinerary (Video)
- How to Book a Rental Car
- How to Book a Rental Car (Video)
- How to Book a Train
- How to Book a Train (Video)
- How to Book Air
- How to Book Air (Video)
- How to Book Lodging
- How to Book Lodging (Video)
- How to Book Travel
- How to Book Travel (Video)
- How to Cancel Travel
- How to Cancel Travel (Video)
- How to Change a User's Concur Profile
- How to Deactivate a User in Concur
- How to Log Into Concur
- How to Set Up a Profile in Concur
- How to Set Up a Profile in Concur (Video)
- How to Share a Trip
- Quick Guide to Booking a Zero Emission Vehicle
- Traveler Update March 2025
- QTCM March 2025 (Travel Coordinators can email us for a copy of this document)
- QTCM Q&A March 2025 (Travel Coordinators can email us for a copy of this document)
- Traveler Update June 2025
- QTCM June 2025 (Travel Coordinators can email us for a copy of this document)
- QTCM Q&A June 2025 (Travel Coordinators can email us for a copy of this document)
- Traveler Update September 2025
- QTCM September 2025 (Travel Coordinators can email us for a copy of this document)
- QTCM Q&A September 2025 (Travel Coordinators can email us for a copy of this document)
- Traveler Update January 2026
- QTCM January 2026 (Travel Coordinators can email us for a copy of this document)
- QTCM Q&A January 2026 (Travel Coordinators can email us for a copy of this document)
- Traveler Update May 2026
- QTCM May 2026 (Travel Coordinators can email us for a copy of this document)
- QTCM Q&A May 2026 (Travel Coordinators can email us for a copy of this document)
PowerPoint and Q & As from prior Town Halls:
- Car Rentals and Uber for Business Town Hall PowerPoint 8.12.2025
- Car Rentals and Uber for Business Town Hall Q&A 8.12.2025
- Conferma for Travelers Town Hall PowerPoint 9.25.2025
- Conferma for Travelers Town Hall Q&A 9.25.2025
- Introduction to Virtual Card Program Town Hall PowerPoint 06.2025
- Introduction to Virtual Card Program Town Hall Q&A 06.2025
- Lodging Town Hall Q&A 1.29.2025
- Lodging Town Hall PowerPoint 1.29.2025
- Southwest Airlines Town Hall PowerPoint 10.14.25
- Southwest Airlines Town Hall Q&A 10.14.25
- Travel Management Services Town Hall PowerPoint 4.8.25
- Travel Management Services Town Hall Q&A 4.8.25
- Travel Payment Services Town Hall PowerPoint 10.22.2024
- Travel Payment Services Town Hall Q&A 10.22.2024
- Virtual Card Number Town Hall Q&A 9.10.2024
- Virtual Card Number Town Hall PowerPoint 9.10.2024
- Virtual Card Number Training (Video)
- Virtual Card Number Overview - 1:08 minutes to 3:48 minutes
- Summary of how the Virtual Card Numbers work for hotel booking - 3:48 minutes to 5:14 minutes
- Booking - 5:14 minutes to 10:38 minutes
- Changes and Cancellations - 10:39 minutes to 11:59 minutes
- Check-in and Check-out - 11:59 minutes to 14:22 minutes, then 16:03 minutes to 16:49 minutes
- Conferma App Overview 14:22 minutes to 16:01 minutes, then 16:50 minutes to 17:16 minutes
- Situation and Scenarios - 17:17 minutes to 20:24 minutes