View the current 2019 Strategic Plan and follow our progress toward meeting these goals.

In 2016, DGS committed to its first annual Strategic Plan to document the major efforts we undertook to propel our organization forward. The plan for 2019, like those created over the prior three years, is full of ambitious goals — each a challenge to achieve, pushing DGS to stretch beyond the ordinary into new ways of thinking and acting. We embrace these challenges because our customers deserve our best efforts. And now that we’ve shown how setting the bar high yields remarkable results, we are more motivated than ever to strive for excellence.

To some, the idea of an annual strategic plan might seem contradictory. How can we act strategically if we set and accomplish new goals each year? Admittedly, this is a daunting and fast-paced cycle, and because the goals are lofty, we know it may not be possible to complete all of them. But over the first three years, we learned and adjusted our approach to ensure that our annual goals are aligned with our longer-term vision, and we know that completing the majority of them constitutes victory. Since our first annual strategic plan in 2016, DGS has completed 146 goals, and we’ve set 57 goals for 2019.

Change is relentless and inevitable, but at DGS, we embrace it because we know progress can’t happen without it. The 2019 Strategic Plan is our public commitment to thoughtful, deliberate changes that advance our capabilities and benefit our customers. We know that obstacles may arise, but the vision and goals we pursue strengthen our ability to drive change rather than just react to it. Together, with our customers and partners, we are changing DGS and state government operations for the better.

Links to past strategic plans are below.

Links to Year in Review booklets are below.

STRATEGIC THEMES

In 2017, we identified five strategic themes that clarify the direction in which we want to move the organization. These themes guide the development of our goals.

Collaborative: We solicit input from our partners to collectively improve our outcomes.

Consultative: We offer counsel and advice so our customers can maximize benefit and mitigate risk.

Sustainable: We serve as good stewards of state resources and help “green” government.

Data-Informed: We use and share data to make better decisions for ourselves and our customers.

Effective: We continuously develop ourselves so we can better serve our customers.

 

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To request a document that is not available from the department’s website, please send a request by email using the button below or by phone at (916) 376-5000.

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All forms and publications on this website are available in alternative formats. If you would like a copy of a form or publication in an alternative format, please submit your request to DGSFeedback@dgs.ca.gov