CAL-Card Program Frequently Asked Questions
CAL-Card contract, program and basic purchasing questions and answers are provided for participating state and local government agencies.
Visit this page often for updates. If an FAQ is not provided below, please send an email to the State CAL-Card Program Office as indicated on this page.
Frequently Asked Questions
State agencies are required to abide by California State Contract Manual (SCM) policies and procedures which take precedence over any additions defined by State agencies. Local agencies are not required to adhere to SCM policies and procedures. All agencies must additionally adhere to all procurement laws, regulations, policies, procedures, and best practices as defined by the State (provided they do not conflict with SCM) or Local agency which includes but is not limited to the application of all sales and use tax laws, rules and policies as applicable to the purchase:
- SCM Volume FI$Cal – Chapter 8, Section B, Topics 2-5
For security reasons, U.S. Bank cannot release Program Administrator (PA) contact information. Similarly, the State CAL-Card Program Office cannot release this information. Inquiries about an agency's PA should be directed to the following agency resources for assistance:
- Procurement Office
- Accounts Payable
- State Agencies granted purchasing authority by the Department of General Services are additional resources:
- Procurement and Contracting Officer (PCO)
- Purchasing Authority Contact (PAC)
- Please visit CAL-Card Program for additional program information.