A pile of papers with a pair of reading glasses and a pen. The top paper reads, "ADA - Americans with Disabilities Act", below that paper is several financial documents.

What can you find?

Business Connect serves as a guide for small businesses aiming to achieve ADA compliance. Here are resources to help businesses create accessible businesses for individuals with disabilities. Whether you're a startup or an established business, these resources provide insights to enhancing inclusivity and meeting ADA compliance in the State of California.

Business Connect to Compliance

The ADA National Network is an initiative that provides information, guidance, and training on the Americans with Disabilities Act (ADA) across the United States. With ten regional ADA Centers, the network serves as a comprehensive resource, offering free publications, technical assistance, and training programs to promote ADA compliance. 


The Pacific ADA Center is the regional center that supports California as well as Arizona, Hawaii, Nevada, and Pacific Islands.  The Center assists anyone with rights and/or responsibilities under the ADA, including businesses, non-profits, people with disabilities and their family members, and state and local governments.

Specific assistance the Center offers includes:

  • Free, confidential informal guidance on the ADA by phone and email
  • Training delivered in-person or online
  • Materials distributed through email and its website
  • Webinars on general ADA topics, health care and the ADA, as well as emergency management and preparedness

Contact the Pacific ADA Center at 1-800-949-4232 (V/Relay) or by email: adatech@adapacific.org


The Southeast ADA Center provides Resources, Training, and Information on the Americans with Disabilities Act (ADA). They are a project of the Burton Blatt Institute (BBI) of Syracuse University and one of ten regional centers in the ADA National Network.

 
  1. Myths and Misconceptions: Accessibility Compliance for Businesses (PDF) - Common myths and misconceptions about access compliance for business establishments are debunked in this resource guide.

    Alternative Languages:

    • Spanish Translation (PDF)
    • Traditional Chinese, Long Form Translation (PDF)
  2. Five Steps for Business Accessibility (PDF– Prevent costly lawsuits and build a wider customer base with these five steps.
  3. United Spinal Association: Disability Etiquette - The guide aims to enhance understanding and accessibility for individuals with disabilities.
  4. Disability Access: Tips for the Small Business (YouTube) – This video provides access information and tips for businesses to improve accessibility.
  5. Boost Your Business: Disability Access Requirements for Business (YouTube) - A video produced by the Department of Rehabilitation designed to provide information to businesses on how to comply with disability access requirements.

  1. California Consumer Toolkit for the Restaurant Industry 

    (PDF)

    Alternative Formats:

    • Text-Only English (PDF)
  2. Serving Customers with Disabilities – Tools for Success (PPT) 

    The Mid-Atlantic ADA Center's guide on serving individuals with disabilities that is designed for customer service staff. The center's mission is to promote understanding and compliance with the ADA, ensuring accessibility and inclusivity for individuals with disabilities in various sectors.


  3. Open-air Dining and Curbside Pickup Disability Access Considerations (PDF)
  4. Consider these disability access tips when your business is conducting operations outdoors.

    Alternative Formats:

    • Text-Only English (PDF
    • Spanish Translation (PDF)
    • Traditional Chinese Translation (PDF)
    • Simplified Chinese Translation (PDF)

 

The California Office of the Attorney General is shaped by the California Constitution, legislative adjustments, and the impact of its leaders. It plays a vital role in safeguarding state lands, overseeing corporate practices, and combating discrimination.

  1. Resources for Small Businesses regarding physical barriers and accessible design standards
  2. Legal Rights of Persons with Disabilities – Introduction to State and Federal Disability Rights Laws (PDF)
  3. Legal Rights of Persons with Disabilities – Access to Businesses and Other Public Accommodations for People with Disabilities (PDF)

Contact

CCDA Staff

Department of General Services
California Commission on Disability Access

400 R Street
Suite 310
Sacramento, California 95811

Contact:
Phone: 916-319-9974
Email: ccda@dgs.ca.gov