Information Technology Careers

Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: Within the Client Services domain, the IT Specialist I acts as a technical support for hardware and software on multiple technology platforms, serving as the technical specialist performing a variety of complex analytical studies, including problem solving, incident management, request fulfillment, researching solutions and additional activities for the support of the Department of General Services' (DGS) Offices and Divisions in the Greater Sacramento and West Sacramento area..

• Diagnoses and resolves the most critical IT incidents and problems by analyzing and investigating hardware/software issues, performing root cause analysis of malfunctions or outages, and preparing written recommendations to ETS management in order to provide excellent IT customer service, to ensure continued and uninterrupted business operations, while meeting ETS' strategic goals and objectives utilizing ServiceNow and Remote Access Tools.
• Completes and accommodates the critical IT Service Request by evaluating the details of the request, and scheduling appointments, in order to perform the necessary actions to ensure the IT Service level agreements are met by the requested due date provided utilizing the ServiceNow Portal.
• Leads IT project activities, tracks projects progress and provide weekly status reporting in order to determine if corrective actions are needed to address deviations and deliver the project on time by utilizing internal Project Lite tools, to ensure requirements are met on time.
• Evaluates and assigns incidents and requests by disseminating tickets in order to allocate proper resources to ETS's service tickets to ensure all communications are documented in a timely manner utilizing ServiceNow Dashboards and Reports.
• Develops and establishes process improvements by researching and creating knowledge articles and guidelines in order to document complex IT processes and common fixes, and make recommendations to management on business process improvement projects, to ensure efficiency and consistency department-wide utilizing the knowledge base in ServiceNow.
• Develops, implements, and maintains an inventory of DGS hardware assets for multiple DGS Programs, utilizing Excel, Share-point, and the ServiceNow Asset Management System, tagging and tracking ETS assets in order to account for all of DGS assets for business partners and to ensure asset management tracking is in compliance with State policies and guidelines.
• Collaborates with other ETS units in order to support IT Special Projects relating to Desktop and Software deployment to ensure project time-lines are met.

Final Filing Date: April 28, 2026

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Classification: Information Technology Specialist II

Number of Positions: 1

Salary Range: $8,625.00 - $11,557.00 per month

Position Summary: Under the general direction of Information Technology (IT) Manager I, the IT Specialist II assumes lead responsibility within the domains of Information Technology Project Management, Business Technology Management, and Software Engineering, specifically in product managing all of ETS' ServiceNow offerings. This includes planning and strategizing releases, aligning business needs with available products, project management, coordinating Governance Meetings, ensuring user adoption, managing all customer communications (including training and knowledge base articles), and developing policies and standards for ServiceNow offerings.

• Leads ServiceNow implementations by performing product management duties; this involves using various ETS best practices templates and processes, industry best practices, and organizational change management processes to develop product management plans, schedules, status reports, user stories, risk and security assessments, presentations, training plans, and communications.
• Applies advanced problem-solving expertise at a senior level to all stages of product development, from initial conception to final implementation; identifies and assesses product opportunities via customer feedback, ensuring ServiceNow platform alignment with customer requirements and viability assessments, and strategically chooses features to enhance effectiveness within the operational context that fulfills program needs while reducing costs.
• Conducts analysis and research, formulates strategic plans, develops presentations, and owns the creation of ServiceNow governance materials for ETS Senior Management and all DGS programs; this encompasses crafting the DGS ServiceNow roadmap, offering product analysis recommendations, driving user adoption, and strategizing initiatives using various ETS best practices templates and processes.
• Develops product communication plans and materials by creating presentations, service catalog support items, product campaign flyers, feature sheets, training materials, and knowledge base articles; coordinates and conducts department-wide training for all DGS program users to ensure a smooth department-wide rollout and promote adoption of ServiceNow services, enabling DGS programs to effectively utilize the new offerings.
• Refines ServiceNow delivery by analyzing industry trends and California state standards, providing recommendations, creating, reviewing, and promoting best practices for the platform to the ServiceNow Governance Team; implements policies supporting DGS programs and the Information Security Office to ensure IT security and staff compliance. Manages escalated ServiceNow-related incidents through vendor collaboration, action plan creation, and resolution of issues.
• Maintains professional and technical knowledge by attending job related educational workshops and training to promote and continue the development of solutions that are maintainable, extensible, optimized, and secured.

Final Filing Date: May 4, 2026

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.