Information Technology Careers

Provides consultative services as an Information Security subject matter expert, making recommendations throughout DGS by outlining and explaining required security controls through all phases of IT Projects and Systems Development Life Cycle as detailed in Federal Processing Standards, National Institute of Standards and Technology Special Publications, and U.S. Internal Revenue Service Safeguard Computer Security Evaluation Matrix utilizing state standards specifications per State Administrative Manual, Statewide Information Management Manual, and State Health Information Policy Manual, in order to achieve state security risk and compliance objectives, support resilient DGS operations, and maintain a secure cyberspace to ensure compliance with federal, state, and industry information security and privacy regulations, business associate agreements, and statewide compliance reporting.

Plans, organizes, and directs the work of a professional staff by overseeing and supporting information security functions, including the execution of risk assessments, managing security risk Plan of Actions and Milestones, facilitating external compliance audits, independent security assessments, identifying vulnerabilities and threats, investigating suspicious activities, containing the threat and/or damage, in order to meet customer demands and expectations, to ensure value-added deliverables in a timely and effective manner.

Plans, develops, implements, and maintains administrative information security controls by incorporating applicable and current federal, state, and industry standards specifications and lessons learned from previous incidents, in collaboration with all units of ETS utilizing control agency policy templates, in order to mitigate information security risks, protecting the enterprise from threats to DGS information assets to ensure compliance with federal, state, and industry regulations.

Collaborates with ETS management and supervisors on the security incident response process by identifying vulnerabilities and threats, investigating suspicious activities, containing the threat and/or damage, providing timely communication of the incident's progress to internal and external stakeholders, and documenting lessons learned, in order to manage future security risks and quickly restore IT to normal operations to ensure continued operational support of the DGS enterprise.

Supervises, directs, develops, and reviews the work of subordinate staff by communicating unit goals and objectives, establishing performance expectations, inputting, reviewing and approving/denying timesheets, managing staff requests for time off, maintaining adequate staffing, providing direction and information on OHR processes, and developing timely performance evaluations and training plans, in order to provide opportunities for training, promote upward mobility, provide guidance on personnel performance issues, to ensure equal employment opportunities and a harassment and discrimination-free work environment, utilizing Project Accounting and Leave, applicable bargaining unit contract provisions, the Personnel Operations Manual, DGS policies, procedures and guidelines, State Personnel Board and California Department Human Resources' laws, rules and regulations.

Attends webinars and forums organized through trusted partner vendors, and state, and federal entities by networking with other state government IT personnel utilizing various forms of communication and collaboration, in order to participate in security governance, risk and compliance meetings, and workshops to ensure staff stays abreast of industry issues, trends, and practices.

Provides direction, guidance, and leadership to managers and subordinate staff throughout security and privacy units, oversees the development of long-range security and privacy roadmaps, and ensures the ongoing operations of the information security and privacy programs so that the department is in compliance with state and federal security and privacy laws, regulations, and policies and DGS assets are protected from unauthorized access, modification, disclosure, and deletion.

Conducts meetings and collaborates with the State Chief Information Security Officer, Agency Information, Security, and Privacy Officers, Director, Chief Deputy Director, Chief Information Officer, Deputy Directors, Office/Branch Chiefs, and Client Agency Directors, regarding security policy setting, security planning, and incident response. Works with other IT chiefs and managers to plan, and implement IT security policies, procedures and controls. Ensures the implementation of security and privacy initiatives are aligned with statewide security and privacy policies, NIST cybersecurity standards, guidelines, best practices, Federal IRS 1075, HIPAA, and CalOHII by identifying gaps in security and privacy protection and developing mitigation plans and recommendations to ensure security and privacy needs are met for many diverse business lines.

Develops and maintains the Information Security Risk Management Program and Technology Recovery Plan (TRP) for DGS, performing ongoing risk assessments to validate effectiveness and identify  potential vulnerabilities that could threaten the security, confidentiality and integrity of DGS' information assets, prepares reports for the Chief Information Officer and the Director outlining proposed security measures in order to minimize risk.

Oversees information security investigations when actual or suspected violations of DGS information security policies occur, ensures security incident tracking and resolution, presents incident findings to management, control agencies, and law enforcement, utilizing post-incident data, develops action plans from the Enterprise Security Risk (ERS) assessment in order to communicate security, privacy, and risk-related concepts to technical and non-technical audiences, reducing further exposure.

Manages, directs, develops, and reviews the work of subordinate staff by communicating unit goals and objectives, establishing performance expectations, inputting, reviewing and approving/denying timesheets, managing staff requests for time off, maintaining adequate staffing, providing direction and information on OHR processes, and developing timely performance evaluations and training plans, in order to provide opportunities for training, promote upward mobility, provide guidance on personnel performance issues, to ensure equal employment opportunities and a harassment and discrimination-free work environment, utilizing Project Accounting and Leave, applicable bargaining unit contract provisions, the Personnel Operations Manual, DGS policies, procedures and guidelines, State Personnel Board and California Department Human Resources' laws, rules and regulations.

Attendance Clerk
Serves as the Attendance Clerk for Enterprise Technology Solutions (ETS), in coordination with the Office of Human Resources (OHR) by assisting staff with the completion and submission of timesheets, Statement of Economic Interests (Form 700), benefit enrollment and changes pertaining to appointments, separations, transfers and retirements, entering personnel related information into the Activity Based Management System, resolving timesheet issues, and distributing pay warrants, utilizing the Project Accounting & Leave system, the DGS Attendance Clerk Manual, applicable Bargaining Unit Agreements, and in accordance with California Department of Human Resources and State Personnel Board rules and regulations, in order to report accurate time accounting and submit correct benefit packages to OHR, to ensure accurate and timely submittal of payroll and benefit information is conveyed to the Personnel Specialist in OHR in compliance with state requirements.

Executive Support
Provides executive support to the Chief Information Officer (CIO) and ETS Management by preparing, composing, reviewing, and distributing various correspondence to internal and external entities on behalf of the CIO, scheduling meetings, reserving rooms, and managing calendars, in order to process sensitive and confidential documents for ETS to ensure excellent and responsive customer service in accordance with established departmental guidelines, policies and procedures..

Office Technician (Typing)
Independently provides a variety of the most difficult clerical support duties for ETS by scheduling interviews for management, typing, reviewing, and distributing difficult and sensitive documents, letters and various correspondence, distributing confidential documents, and maintaining database spreadsheets in order to provide timely and accurate customer service, to ensure office needs are met, in compliance with established policies, procedures, and departmental and office guidelines, utilizing Microsoft Office Suite and other appropriate software.

Mail Distribution (no more than 15%)
Independently processes and prioritizes incoming mail and documents for ETS by distributing and routing to appropriate staff, tracking and responding to mail inquiries, reviewing and sending outgoing mail, and verifying complete addresses, postage, and appropriate delivery method such as, but not limited to, US Post Office, inter-agency mail, and overnight delivery services, utilizing Microsoft Outlook, inter-office mail, messenger services and personal delivery, in order to provide mail and document handling support to ensure timely delivery.

Travel Coordinator
Acts as the ETS Division Travel Coordinator, in collaboration with the Office of Fiscal Services, to inform and educate ETS travelers on travel policies and initiatives, disseminate travel policy updates and best practices, attend quarterly travel coordinator meetings, review and obtain approval for monthly travel charges, and other related duties utilizing DGS travel resources in order to act as intermediary between the Statewide Travel Program (STP) and ETS travelers in accordance with the requirements of the California Department of Human Resources, bargaining unit contracts, State Contracting Manual, State Controller’s Office, and DGS policies and procedures.

Health and Safety within the Zig
Serves as the Safety Coordinator for ETS, in collaboration with DGS’ Office of Risk and Insurance Management by developing and maintaining the Ziggurat Emergency Response Team (ZERT) listing, drafting correspondence to ZERT team members, distributing safety information to staff, maintaining and ordering supplies for the First Aid kits, and attending meetings with the ZERT team in order to provide members with information on departmental emergency procedures and designated safety roles, to ensure a safe and secure workplace.

May perform back-up assistance for other administrative staff when they are absent or on assignment by attending team meetings and addressing impromptu customer requests, utilizing ServiceNow, Outlook, MS Teams, and other collaborative tools in order to foster a supportive team atmosphere and to ensure continued customer service.