ETS Job Opportunities  

Current/Recent Job Posts

Classification: Information Technology Specialist I

Salary Range: $5,562 - $8,999 per Month

Position Summary: Acts as the Asset Management Lead responsible for independently administering the IT hardware asset management process for the Customer Support Team in order to provide hardware support for ETS and approximately 30 business customers. This position is responsible for performing device management, purchasing inventory, tracking all hardware assets, as well as maintaining and managing the physical IT inventory system, including supplier records and shipping information.

  • Develops, documents, implements, and refines IT asset management processes, procedures, and tools in order to track and monitor the physical location and attributes of all IT hardware assets utilized throughout the department including desktops, laptops, mobile devices, computer accessories, printers, and tablets. Provides reports and dashboards for measuring inventory utilizing ServiceNow, SharePoint, Microsoft Excel and Word. Determines inventory process inefficiencies, and makes improvements as needed to ensure efficient operations and effective communication with ETS management.
  • Plans, directs and coordinates the IT life-cycle management aspects of projects, prepares Statements of Work (SOW), forecasts inventory needs, conducts research, reviews and approves project charters, establishes budgets, timelines, and project deliverables, executes and monitors IT hardware and software procurement activities, facilitates project meetings and briefings related to asset management operations to provide status updates to ETS executives and managers in order to conduct negotiations with vendors on behalf of the Customer Technology Services team and meet hardware demands, advises management in the decision making process regarding hardware and software best practices to ensure inventory fulfillment for IT asset management projects.
  • Installs, configures, and administers mobile devices and applications by developing and maintaining all procedural documentation pertaining to designated enterprise mobile device configurations, and technical support processes and procedures, in order to increase organizational productivity and conduct research on new mobile technology solutions by utilizing Proof of Concept testing in accordance with DGS and ETS policies and procedures to ensure feasibility of potential changes to asset management operations and departmental hardware.
  • Ships and tracks deliveries of IT hardware to off-site ETS Customer Support Staff in order to meet DGS customer demands and technical support needs by utilizing ETS asset tagging processes and performing routine inventory audits to ensure all inventory is accounted for.
  • Collaborates with other ETS units and teams in order to deploy equipment to DGS and its customers, to ensure deployment is done accurately and in a timely manner.

Final Filing Date: April 20, 2021

Click here to view the job post

Classification: Information Technology Associate

Salary Range: $4,214 - $7,463 per Month

Position Summary: Acts as a second level technical support on DGS' IT systems and is responsible for the administration, maintenance, and monitoring of the department's network infrastructure. 

  • Administers the enterprise network infrastructure by configuring, maintaining, and monitoring network switches utilizing network configuration scripts and web-interfaces to ensure reliable and consistent access to network resources in order to support the department's business functions.
  • Resolves network incidents by utilizing troubleshooting skills to perform root cause analysis by documenting and implementing lessons learned, and presenting analysis to management and enterprise architects in order to prevent future occurrences of network incidents, and improve the reliability and security of network resources, to ensure support for the department and programs' business functions.
  • Assists IT Specialist I network administrators by documenting network topology, infrastructure hardware and software life cycle standards, and processes and procedures; assists in analysis of project details for conformance by utilizing established technical and operational standards, and evaluates network technology and enhancements in order to increase efficiency and maintain consistency throughout the department to ensure consistent practices within the network team.
  • Tracks and records network equipment in order to document and maintain hardware inventory of all network assets by utilizing asset inventory software to ensure accurate reporting of assets to the Office of Business and Acquisition Services (OBAS).

Final Filing Date: April 26, 2021

Click here to view the job post

Classification: Information Technology Specialist I

Salary Range: $5,562 - $8,999 per Month

Position Summary: Acts as a subject matter expert on DGS' Information Technology systems and is responsible for the administration, maintenance, monitoring and security of DGS' network infrastructure. 

  • Provides expert technical administration and support of network operating systems and applications by configuring and managing network devices by utilizing network configuration scripts and web-interfaces to ensure reliable and consistent access to network resources in order to support the department's business functions.
  • Maximizes network infrastructure efficiency by monitoring performance, troubleshooting network problems and outages, scheduling upgrades to network switches, routers, and firewalls, collaborating with other network engineers on network optimization, and resolving network incidents by utilizing root cause analysis, documenting and implementing lessons learned, and presenting analysis to management and enterprise architects in order to prevent future occurrences of network incidents, and improve the reliability and security of network resources, to ensure continued support of the department's business functions.
  • Monitors and oversees network infrastructure projects for conformance with established technical and operational standards by implementing quality assurance, proposing network designs, and documenting network topologies by utilizing infrastructure hardware and software life cycle standards, processes and procedures, in order to increase efficiency and consistency throughout the department, to ensure operational practices are in compliance with IT standards and the department's business plan.
  • Coordinates and facilitates training for ETS staff on activities required to implement projects, system hardware and software installations and upgrades, and new procedures and techniques by utilizing tools such as network diagrams and topology maps, in order to provide instructions for the proper use of hardware and software in daily network operations to ensure staff are shown the correct process and proper network procedures are followed to meet DGS standards and guidelines.

Final Filing Date: April 26, 2021

Click here to view the job post

How to Apply

    • Go to www.calcareers.ca.gov
    • Click "Create Account / Log In" from the top navigation bar
    • Click "Create Account"
    • Complete all required fields
    • Click "Create Account"

      • You must be logged in for the following steps. If you are not logged in, you will be redirected to the login page.
    • Review the Minimum Qualifications for the Information Technology Series: https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx
      • Tip: If you are a recent Grad with a Bachelor's Degree in an IT-related field, you likely qualify as an IT Specialist I. With additional years of experience, you may qualify at a higher level. However, our professional exam staff will make the final determination. 
    • Click on the link below for the exam you are interested in. 
    • Review the Minimum Qualifications, Position Description, Examination Scope, and other important information from CalHR.
    • Preview the exam by clicking the link under "Examination Information" (page 4-5)
    • Take the exam by clicking the link under "Taking the Examination" (page 4-5)


    OFFICIAL EXAM BULLETINS:

         IT Associate ($4,214 - $7,463 per Month)

         IT Specialist I ($5,562 - $8,999 per Month)

         IT Specialist II ($7,365 - $9,869 per Month)

         IT Specialist III ($8,119 - $10,880 per Month)

         IT Supervisor II ($7,365 - $9,869 per Month)

         IT Manager I ($8,016 - $10,742 per Month)

         IT Manager II ($9,725 - $11,821 per Month)

    • In CalCareers, click on "My Account" on the top navigation bar.
    • Click on "Application Templates (STD678)" on the left navigation bar.
    • Click "Create New Template" and answer all required questions.
    • Tips:
      • If you passed the exam, select "List Eligibility"
      • ETS headquarters are located in Yolo County
      • The "Duties Performed" section for each employment record should be accurate and complete. Putting "See Resume" is highly discouraged.
    • Once your template is complete, you will be able to select it when starting a new job application. For each job application, you will be able to "Choose/Upload"  any required supporting documents like your Resume, Statement of Qualifications, Supplemental Questionnaire, Transcripts, etc.
    • Current or Recent Job Posts for ETS are listed above. 
      • Tip: You can also search CalCareers using the keyword “Information Technology”. 
    • Jobs are only posted for a limited time, so check back often!
    • The job post will contain important details and should be reviewed entirely.
    • Click the link provided to view the Duty Statement.
      • Tip: If a Statement of Qualifications (SOQ) or a Supplemental Questionnaire (SQ) is required, follow all provided directions.
    • Click “Apply Now” at the top of the job post to begin your application.
      • Tip: If you have passed the exam, you have eligibility to apply. Click “I have eligibility” and then “Apply For This Job”.
    • You will be given the option to use the Application Template you created. Select it from the dropdown and click “Use this Template”.
    • Review your application and make any changes/revisions needed.
      • Tip: Step “4) Application Package” will list all forms and documents required in the Application Package. This is where you upload your Resume, SOQ, SQ, Transcripts, etc. as needed.
    • Save & Review Application
    • After reviewing your application, select “Submit My Application Electronically”.
      • You will be contacted via email or phone if you are selected for an interview.
      • You can view your Job Applications from “My Account” under “Jobs”.

Benefits

  • Telework offered for most positions!
  • Full Healthcare for you and your dependents
  • Immediately start accruing 14 hours per month of Sick and Vacation, increasing over time based on years of state service. After 25 years, 24 hours are accrued monthly.
  • State of California Retirement Plan! Learn more at calpers.ca.gov
  • Employee Assistance Program offered at no charge which provides support and information during difficult times, as well as consultation on day-to-day concerns

About ETS Services

Managing DGS’ Active Directory by providing authentication and authorization to DGS information and resources, and providing support for Microsoft Office365. Managing virus scanning solutions and Nessus vulnerability management solutions, and monitoring enterprise Security Incident and Event Monitoring solutions to secure the DGS computing environment.
Building and supporting web applications on more than 150 different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development, and more. Building web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other related platforms like SiteCore, SharePoint Online, and Power BI.
Consulting with business partners to analyze and stay current on their IT related business needs. Collaborating throughout the Systems Development Life Cycle (SDLC) from initial project concept through the project’s release to production. Various technologies are utilized including MS Project, Balsamiq and others to help manage, monitor and provide excellent customer service.
Maintaining the onsite VMware virtual environment, cloud infrastructure, data and VM storage, and enterprise backups. This includes Azure, AWS, and all VMware products including vSphere, NSX, VROPS for VM infrastructure monitoring, EMC Avamar and Data, EMC VNX 5400 and EMC Isilon, and all virtual servers running on HP C7000 Chassis and HP BL 460 blade servers.
Building, configuring and patching desktops, laptops, and tablet computers utilizing technologies such as ServiceNow, Windows Operating Systems, Microsoft SCCM, Windows PowerShell, Dameware, TeamViewer, Active Directory, and VMware Horizon.
Providing enterprise wide services to over 3,500 DGS employees Statewide and an additional 2,500 users in the private and public sector. Administering, managing and developing new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supporting the ServiceNow core application, database, and workflow automation, plus developing custom workflow automation systems. Various technologies are utilized including SharePoint Online, FI$Cal, Power BI, Esri, Adobe Sign, ServiceNow, etc.
As technology evolves, the ability to share sensitive data becomes easier and it presents real risks to information confidentiality. To mitigate these risks, privacy specialists carefully craft privacy policies and implement infrastructure controls to protect the data and information assets of their organization. 
Information Security and Privacy is one of the fastest growing fields today. Information security specialists are critical in combating cyber attackers. The cybersecurity culture is always shifting and expanding, which means continually learning and developing new skills and utilizing innovative technologies to develop solutions in securing and protecting the data and privacy of California information assets.
Supporting the hardware and software for over 400 internetworked devices across 70 locations statewide for both wired and wireless networking. Supporting our on-premises Avaya VoIP system and our Palo Alto Networks next generation firewalls which is our first line of defense on the front-facing edge of our network. ETS’ technical environment consists of a network infrastructure that includes Avaya, Brocade, and Cisco network switches.
Managing various innovative IT projects and solutions as ETS works to continuously modernize programs throughout DGS. Initiating new projects with a project charter to establish authority and high-level scope. Working with business and technology stakeholders to further refine business needs using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.
Maintaining, monitoring and patching enterprise technologies such as Window and Linux Server environments using tools such as Microsoft System Center Configuration Manager and System Center Operations Manager. Maintaining and monitoring Microsoft SQL and Oracle cloud databases, and supporting remote access solutions such as VMware Horizon Cloud and Microsoft Direct Access.
Performing software testing on a variety of DGS systems to ensure the highest level of application quality and customer satisfaction. Testers participate in both Waterfall and Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Work with business partners during user acceptance testing to ensure the final product meets their needs and is of high quality when delivered to production. Utilize a variety of tools including Team Foundation Server (TFS), Selenium, WAVE, JAWS, NVDA, Dragon, ZoomText, SQL Server Management Studio, and Oracle SQL Developer.

Page Outline


On this page:

  • Job Opportunities
  • How to Apply
  • Benefits
  • About ETS Services

Contact Us

Enterprise Technology Solutions

Department of General Services

707 3rd Street, MS300
West Sacramento, CA 95605

 

Need assistance?

call: (916) 376-3848

email: ETSCareers@dgs.ca.gov