ETS Job Opportunities  

Current/Recent Job Posts

Classification: Information Technology Specialist II

Salary Range: $7,700 - $10,318 per Month

Position Summary: Independently demonstrates a depth of leadership and expertise in managing IT hardware and Software asset management program within the Customer Technology Services section, providing IT asset management support for DGS divisions and offices as well as inter-agency partners. This position oversees the implementation and ongoing administration of ServiceNow IT Asset Management (ITAM) architecture, reviews and approves hardware and software procurement requests, forecasts demands of IT hardware and software licenses, procurement of IT hardware and new software licenses, renewals of existing licenses, creating and documenting new processes, and improving existing processes.

  • Manages and develops IT hardware and software asset management solutions for all DGS IT assets by designing, implementing, and providing administration, reviewing the most complex hardware and software incidents that have a department impact, assessing system architecture utilizing automated tools such as ServiceNow ITAM and or similar application, conducting inventory and process audits, in order to maintain the portfolio of IT hardware equipment (computer, monitor, printer, etc.) and software licenses, reduce risk related to DGS hardware, and software management, and ensure solutions that will support security requirements and system architecture while upholding accuracy and compliance of asset records.
  • Serves as a lead for hardware and software assets and licensing purchases for the department by collaborating with ETS management, networking channels, procurement staff, and vendor partners conducting complex analysis of industry trends and data from software leveraged procurement (SLP) agreements in order to forecast feasibility and make recommendations on purchases, and to ensure efficient and effective solutions are delivered to divisions and offices, in support of DGS' strategic objectives while adhering to the budget.
  • Manages and leads IT projects for hardware and software related projects by collaborating with DGS executive management, developing project charters and plans, monitoring projects, performing independent research, submitting progress reports, formulating and compiling comprehensive analysis, and developing alternatives utilizing software tools such as Microsoft Project, Sharepoint, One Plan, and Microsoft Office in order to produce quality deliverables and outputs that adhere to industry standards, principles, methods, and techniques, and to ensure successful delivery of project objectives, support system security architecture and security requirements in accordance with applicable laws, rules, regulations, policies, standards, and procedures which aligns with the California Department of Technology's Project Management Framework.
  • Analyzes and approves technology application and Desktop and Mobile Computing (DMC) processes by researching, reviewing, and approving to procure non-standard IT assets and technology, utilizing hardware and software standards as well as SLP, in order to forecast demands, and make recommendations regarding technical and operational feasibility to ensure all requests meets ETS and DGS standards, and security requirement prior to procurement.
  • Analyzes, develops, and implements new and improved processes for existing procedures by coordinating with other units, providing or applying knowledge of hardware and software requirements, and auditing compliance of processes utilizing Systems Development Life Cycle, and Information Technology Infrastructure Library best practices, in order to standardize and automate services, and to ensure continual operational improvement for DGS.
  • Reviews current literature and participates in educational programs by attending meetings or workshops, utilizing live and on demand training courses in order to take lead in and make active contributions during professional and organizational conferences, and to ensure the knowledge sharing of changes in industry practices and emerging technology trends.

Final Filing Date: January 28, 2022

Click here to view the job post

Classification: Information Technology Specialist I

Number of Positions: 3

Salary Range: $5,815 - $9,408 per Month

Position Summary: Serves as the project leader for IT projects, and is responsible for the oversight of all phases and aspects of project management, and system development life cycles (SDLC) to ensure efficient, and effective delivery of project objectives.

  • Organizes and manages IT project work throughout various phases by applying industry standards, principles, methods, and techniques in order to manage all Project Approval Lifecycle deliverables and ensure successful delivery of project objectives in accordance with applicable laws, regulations, policies, standards, and procedures, utilizing the California Department of Technology's (CDT) Project Management Framework project deliverables and outputs such as Project Management Plans, subordinate plans, schedules, and reports.
  • Performs risk assessment and scope management by applying project management principles and methods to track project progress against baselines, identifying, communicating, and mitigating problems in order to monitor and control project deliverables, utilizing OnePlan or project management tools to ensure adherence to the predefined project schedule and budget, and determine corrective actions needed to address deviations that may impact the schedule, cost, scope, or quality of the project.
  • Plans and develops new customer initiatives for DGS’ various lines of business by identifying the customer’s business problem or opportunity, and collaborating with senior management in order to prioritize and define project scope, develop budgets, and schedule estimates to ensure timely completion of projects which adhere to organizational objectives, utilizing Customer Request Forms, Stage 1 Business Analyses, and Project Charters.
  • Manages, oversees, and completes project related procurements by developing Statements of Work, coordinating with the appropriate procurement teams, and leveraging optimum procurement strategies in order to acquire project resources, and to ensure DGS and their customers receive the maximum benefit utilizing ServiceNow in accordance with the Procurement Division's established guidelines.
  • Develops and implements new or revised processes, policies, and procedures by communicating impending changes to the team, in order to make process enhancements, and ensure continuous improvement of ETS' project management practices, utilizing Microsoft SharePoint and Teams.
  • Facilitates cross-functional working sessions with ETS' technical teams by coordinating staff and unifying the various project activities in order to produce comprehensive, gap-free technical SDLC deliverables to ensure project quality for DGS customers, utilizing Microsoft Teams, Outlook, softphones, and video conferencing.
  • Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings, and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with appropriate technology utilizing training tools like Pluralsight, research tools like Gartner and Infotech to keep themselves informed.

Final Filing Date: February 2, 2022

Click here to view the job post

 

How to Apply

    • Go to www.calcareers.ca.gov
    • Click "Create Account / Log In" from the top navigation bar
    • Click "Create Account"
    • Complete all required fields
    • Click "Create Account"

      • You must be logged in for the following steps. If you are not logged in, you will be redirected to the login page.
    • Review the Minimum Qualifications for the Information Technology Series: https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx
      • Tip: If you are a recent Grad with a Bachelor's Degree in an IT-related field, you likely qualify as an IT Specialist I. With additional years of experience, you may qualify at a higher level. However, our professional exam staff will make the final determination. 
    • Click on the link below for the exam you are interested in. 
    • Review the Minimum Qualifications, Position Description, Examination Scope, and other important information from CalHR.
    • Preview the exam by clicking the link under "Examination Information" (page 4-5)
    • Take the exam by clicking the link under "Taking the Examination" (page 4-5)


    OFFICIAL EXAM BULLETINS:

         IT Associate ($4,406 - $7,096 per Month)

         IT Specialist I ($5,815 - $9,408 per Month)

         IT Specialist II ($7,700 - $10,318 per Month)

         IT Specialist III ($8,488 - $11,375 per Month)

         IT Supervisor II ($7,593 - $10,174 per Month)

         IT Manager I ($8,381 - $11,231 per Month)

         IT Manager II ($10,167 - $12,359 per Month)

    • In CalCareers, click on "My Account" on the top navigation bar.
    • Click on "Application Templates (STD678)" on the left navigation bar.
    • Click "Create New Template" and answer all required questions.
    • Tips:
      • If you passed the exam, select "List Eligibility"
      • ETS headquarters are located in Yolo County
      • The "Duties Performed" section for each employment record should be accurate and complete. Putting "See Resume" is highly discouraged.
    • Once your template is complete, you will be able to select it when starting a new job application. For each job application, you will be able to "Choose/Upload"  any required supporting documents like your Resume, Statement of Qualifications, Supplemental Questionnaire, Transcripts, etc.
    • Current or Recent Job Posts for ETS are listed above. 
      • Tip: You can also search CalCareers using the keyword “Information Technology”. 
    • Jobs are only posted for a limited time, so check back often!
    • The job post will contain important details and should be reviewed entirely.
    • Click the link provided to view the Duty Statement.
      • Tip: If a Statement of Qualifications (SOQ) or a Supplemental Questionnaire (SQ) is required, follow all provided directions.
    • Click “Apply Now” at the top of the job post to begin your application.
      • Tip: If you have passed the exam, you have eligibility to apply. Click “I have eligibility” and then “Apply For This Job”.
    • You will be given the option to use the Application Template you created. Select it from the dropdown and click “Use this Template”.
    • Review your application and make any changes/revisions needed.
      • Tip: Step “4) Application Package” will list all forms and documents required in the Application Package. This is where you upload your Resume, SOQ, SQ, Transcripts, etc. as needed.
    • Save & Review Application
    • After reviewing your application, select “Submit My Application Electronically”.
      • You will be contacted via email or phone if you are selected for an interview.
      • You can view your Job Applications from “My Account” under “Jobs”.

Benefits

  • Telework offered for most positions!
  • Full Healthcare for you and your dependents
  • Immediately start accruing 14 hours per month of Sick and Vacation, increasing over time based on years of state service. After 25 years, 24 hours are accrued monthly.
  • State of California Retirement Plan! Learn more at calpers.ca.gov
  • Employee Assistance Program offered at no charge which provides support and information during difficult times, as well as consultation on day-to-day concerns

About ETS Services

Manages DGS’ Active Directory by providing authentication and authorization to DGS information and resources, and providing support for Microsoft Office365. Manages virus scanning solutions and Nessus vulnerability management solutions, and monitors enterprise Security Incident and Event Monitoring solutions to secure the DGS computing environment.
Builds and supports web applications on more than 150 different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development, and more. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other related platforms like SiteCore, SharePoint Online, and Power BI.
Consults with business partners to analyze and stay current on their IT related business needs. Collaborates throughout the Systems Development Life Cycle (SDLC) from initial project concept through the project’s release to production. Utilizes various technologies including Adobe XD, Azure DevOps, and others to help manage, monitor, and provide excellent customer service and project analysis.
Designs, builds, and manages cloud infrastructure solutions on public and private cloud platforms through technologies from VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support State government systems.
As technology evolves, the ability to share sensitive data becomes easier and it presents real risks to information confidentiality. To mitigate these risks, privacy specialists carefully craft privacy policies and implement infrastructure controls to protect the data and information assets of their organization. 
Builds, configures and patches desktops, laptops, and tablet computers utilizing technologies such as ServiceNow, Windows Operating Systems, Microsoft SCCM, Windows PowerShell, Dameware, TeamViewer, Active Directory, and VMware Horizon.
Provides enterprise wide services to over 3,500 DGS employees Statewide and an additional 2,500 users in the private and public sector. Administers, manages and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, plus developing custom workflow automation systems. Various technologies are utilized including SharePoint Online, FI$Cal, Power BI, Esri, Adobe Sign, ServiceNow, etc.
Partners with FI$Cal and DGS on all related business, financial and reporting needs. Collaborates throughout the Systems Development Life Cycle (SDLC) on FI$Cal strategic initiatives, enhancements, defects, while supporting technology integration points between the departments. Facilitates governance, new functionality, role mapping, reporting, dashboards, special projects, and other departmental and control activities for FI$Cal and DGS.
Information Security is one of the fastest growing fields today. Information security specialists are critical in combating cyber attackers. The cybersecurity culture is always shifting and expanding, which means continually learning and developing new skills and utilizing innovative technologies to develop solutions in securing and protecting the data and privacy of California information assets.
Supports the hardware and software for over 400 internetworked devices across 70 locations statewide for both wired and wireless networking. Supports our on-premises Avaya VoIP system and our Palo Alto Networks next generation firewalls which is our first line of defense on the front-facing edge of our network. ETS’ technical environment consists of a network infrastructure that includes Avaya, Brocade, and Cisco network switches.
Manages various innovative IT projects and solutions as ETS works to continuously modernize programs throughout DGS. Initiates new projects with a project charter to establish authority and high-level scope. Works with business and technology stakeholders to further refine business needs using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.
Maintains, monitors and patches enterprise technologies such as Window and Linux Server environments using tools such as Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors Microsoft SQL and Oracle cloud databases, and supports remote access solutions such as VMware Horizon Cloud and Microsoft Direct Access.
Performs software testing on a variety of DGS systems to ensure the highest level of application quality and customer satisfaction. Testers participate in both Waterfall and Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Works with business partners during user acceptance testing to ensure the final product meets their needs and is of high quality when delivered to production. Utilizes a variety of tools including Team Foundation Server (TFS), Selenium, WAVE, JAWS, NVDA, Dragon, ZoomText, SQL Server Management Studio, and Oracle SQL Developer.

Page Outline


On this page:

  • Job Opportunities
  • How to Apply
  • Benefits
  • About ETS Services

Contact Us

Enterprise Technology Solutions

Department of General Services

707 3rd Street, MS300
West Sacramento, CA 95605

 

Need assistance?

call: (916) 376-3848

email: ETSCareers@dgs.ca.gov