Information Technology Careers

Classification: Analyst II

Number of Positions: 1

Salary Range: $6,031.00 – $7,547.00 per month

Position Summary: Under the direction of the Supervisor I, the Analyst II, Employee Resource Liaison (ERL), works with the Office of Human Resources in providing guidance to the Enterprise Technology Solutions (ETS) management and staff in compliance with applicable laws, rules and regulations, policies and procedures, directives, and guidelines of the Department of General Services (DGS) and Cal HR.

• ERL - RPA Processing

  Prepares, reviews, revises and processes complex Requests for Personnel Actions, in coordination with the Office of Human Resources by providing guidance to hiring managers, writing, analyzing and tracking various documents, including duty statements, justifications, and organization charts, utilizing Microsoft Office Suite, Visio, Activity Based Management System, and/or ServiceNow, in order to maintain appropriate staffing levels and facilitate recruitment, hiring, appointments, and other matters related to classification and pay, to ensure program staffing requests are processed timely and accurately, in accordance with all applicable laws, rules, regulations and control agency and departmental policies and procedures.

• ERL - HR Consulting

  Provides consultative services to ETS program management and staff, on complex personnel issues by conferring with OHR in the analysis, research and interpretation of applicable laws, regulations and control agency and departmental policies and procedures, in order to provide accurate and comprehensive information and recommendations to managers and supervisors regarding classification issues, leaves of absence, list eligibility, minimum qualifications and recruitment needs, and to provide consultative information to staff regarding background clearance, medical clearance, post and bid, leave of absences, list eligibility, minimum qualifications, and recruitment needs, to ensure and promote human resources best practices.

• Participates in special projects and assignments related to performing analysis using statistical hiring data and resource allocation matrix of the most complex difficulty by conducting research and analysis, gathering data, completing assigned tasks, and reporting on statuses, in order to formulate and provide recommendations and various reports to management utilizing project management principles and tools, to ensure continuous business operations, organizational effectiveness and program and process improvements in alignment with strategic goals and objectives.
  
  
• ERL - Org Charts/Position Tracking
  Develops and reconciles organizational charts by compiling and analyzing data from the position report dashboard and Activity Based Management System, creating tracking mechanisms to accurately maintain positions, and revising and analyzing monthly organization charts in order to provide accurate and timely vacancy reports and organizational charts to management and OHR to ensure appropriate funding sources for positions and adequate staffing levels, utilizing the position report dashboard, Visio and MS Office in accordance with all applicable laws, rules, regulations and control agency and departmental policies and procedures.

• May perform back-up assistance for other administrative staff when they are absent or on assignment by attending team meetings and addressing impromptu customer requests, utilizing ServiceNow, Outlook, MS Teams, and other collaborative tools in order to foster a supportive team atmosphere and to ensure continued customer service.

Final Filing Date: June 11, 2026

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $8,729.00 per month

Position Summary: The IT Specialist I, in the Custom Application Solutions section, within the Software Engineering domain, will participate in all phases of the Software Development Life Cycle and be responsible for completion of software and documentation deliverables.

• Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies.
• Evaluates enterprise-level software solutions and upgrades by researching, performing feasibility studies and cost-based analysis on emerging technologies utilizing Research and Microsoft Project tools in order to report findings and make recommendations to ETS management based on operational and financial viability, to ensure DGS business processes and integration of application data are improved program-wide.
• Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolve application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies.
• Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools, templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts.
• Evaluates, assesses, and remediates identified accessibility issues by reviewing application accessibility and updating source code to ensure compliance with State and Federal legislation for information technology assets utilizing guidelines and recommendations as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.0 and above.
• Uses Industry best practices for Application Management and IT Governance, as well as Change and Risk Release Management methodologies in order to meet the mission of the organization utilizing IT industry trends and state regulations (e.g. SAM, SIMM, ANSI) to ensure continuous service improvements to ETS processes.

Final Filing Date: June 10, 2026

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: The IT Specialist I in the Custom Application Solutions section, within the Software Engineering domain, will participate in all phases of the Software Development Life Cycle and be responsible for completion of software and documentation deliverables..

• Designs, develops, secures, tests, and maintains custom software solutions by incorporating modern development standards, best practices, and frameworks, utilizing C#, .NET Framework, ASP.NET, RESTful AP Is, HTML 5, CSS, Bootstrap, Angular, Java-script, jQuery, JSON, Typescript, MVC, WebAPI, UI / UX, Visual Studio, MS SQL Server, Containerization, MicroServices Architecture, Azure Kubernetes Services, Power Bl, SQL Server Reporting Services (SSRS), SQL Server Integration Services (5515), ETL, and Azure DevOps in order to meet department and customer requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies.
• Evaluates enterprise-level software solutions and upgrades by researching, performing feasibility studies and cost based analysis on emerging technologies utilizing Research and Microsoft Project tools in order to report findings and make recommendations to ETS management based on operational and financial viability, to ensure DGS business processes and integration of application data are improved program wide.
• Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build stronger technical foundations, resolve application defects, and impediments during ETS project planning, to ensure all project deliverables and deadlines are met utilizing Azure DevOps, Visio, and Agile methodologies.
• Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools , templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts.
• Evaluates, assesses, and remediates identified accessibility issues by reviewing application accessibility and updating source code to ensure compliance with State and Federal legislation for information technology assets utilizing guidelines and recommendations as defined in Level Double-A Conformance of the W3C Web Content Accessibility Guidelines 2.0 and above.
• Uses Industry best practices for Application Management and IT Governance, as well as Change and Risk Release Management methodologies in order to meet the mission of the organization utilizing IT industry trends and state regulations (e.g. SAM, SIMM, ANSI) to ensure continuous service improvements to ETS processes.

Final Filing Date: June 11, 2026

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Classification: Information Technology Specialist I

Number of Positions: 1

Salary Range: $6,513.00 - $10,537.00 per month

Position Summary: Under the supervision of the Information Technology (IT) Manager I, Privacy Officer, the IT Specialist I in the Department of General Services, Enterprise Technology Solutions within the Information Security Engineering domain, the IT Specialist I fulfills the duties relating to the administration of the Data Protection Program and the Privacy Program. The individual in this position will work closely with other members of the Privacy team, the Security team, and other stakeholders to ensure the confidentiality, integrity, and availability of the organization's information assets.

• Supports the day to day administration of the Data Protection Program and Privacy Program; evaluates requirements and business needs relating to information assets and record systems of DGS programs and client agencies; develops and maintains appropriate Data Classification and Data Loss Prevention (OLP) policies and control features; works with ISO, ETS, and various program units/teams to create Microsoft 365 users and groups based on data classification and business needs and assigns policies to specific users.
• Provides technical direction, guidance and resolution on projects, activities and initiatives relating to the development and implementation of OLP policies, data classification policies and general privacy requirements into the design, development, configuration or administration of systems, applications, or processes; monitors DLP systems and services escalated tickets from the Helpdesk; develops, communicates and implements new or revised processes, policies, and procedures; recommends process enhancements to ensure continuous improvement.
• Reviews and analyzes data activity events to protect data in accordance with relevant regulations, contractual commitments, and confidentiality requirements; monitors and responds to events generated by DLP systems that involve the potential loss of data; determines if DLP events are trigerred by policy violations; defines response rules in the systems; collects and evaluates event metrics to identify trends and defines/maintains KPls and metric reporting; logs and reports DLP violations and statistics to management and works with programs to resolve issues with events triggering the DLP alert or violation; conducts periodic audits to determine the level of compliance with privacy and pertinent security policies by running specialized DLP reports and interpreting the findings.
• Evaluates potential privacy risks of systems and those associated with third-party vendors and partners through risk assessments and due diligence of privacy practices; assesses contract risk and alignment with departmental privacy policy and regulatory requirements; develops and implements processes for monitoring and mitigating third-party privacy risks; implements privacy-related tasks and activities under the DGS/ISPO third-party risk management program, including due diligence assessments, Privacy Threshold Assessments/Privacy Impact Assessments, risk assessments and ongoing monitoring; collaborates with procurement and legal teams to ensure privacy requirements are included in contracts and agreements with third parties.
• As a member of the DGS Security Incident Response Team for handling privacy and security incidents, complete assigned facets of the incident response including conducting interviews, reviewing or drafting reports, analyzing data, preparing breach notification letters, documenting lessons learned, and addressing privacy risks or issues to resolve incidents in a timely manner and identifying needed improvements; provides DLP trigger information for security and privacy incidents; supports or initiates DLP issue remediation activities based on incident investigation and analysis data, including DLP solution vulnerabilities that were exploited; recommends/implements additional controls or corrective action to address the risks identified and inform subsequent response efforts.
• Maintains professional and technical knowledge and ensures the continuing development of privacy solutions that are maintainable, extensible, optimized, and secure; conducts and delivers training and awareness campaigns for DGS programs on data privacy and protection; provides DLP training to DGS program areas to ensure data is accurately classified, document labels are correctly and consistently applied, and data is protected from loss.
• Perform other duties as assigned by the Privacy Officer, including but not limited to, meetings with professional organizations, researching technology and privacy trends and best practices, and staying updated on privacy-related threats, attack vectors, and tactics techniques and procedures.

Final Filing Date: June 11, 2026

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Manages identity and access management, messaging, and security operations. Supports technologies including Microsoft 365, Azure Active Directory, Exchange Online, Proofpoint, Tenable, Delinea, Defender, and Sentinel.

Builds and supports applications on 150+ different systems using advanced technologies such as AWS, Azure, DevOps, Rapid Application Development. Builds web apps with multichannel platform independent technologies, in both custom application development and industry standard Software as a Service (SaaS) technologies. The majority of new application development efforts are written using Microsoft-based technologies, as well as other SiteCore, SharePoint Online, and PowerBI.

Consults with business partners to analyze and stay current on their IT related business needs. Collaborates with customers and internal stakeholders throughout the Systems Development Life Cycle (SDLC) from initial project concept through project release to production. Uses technologies such as Adobe XD, Azure DevOps to help manage, monitor, and provide excellent customer service and project analysis in Hybrid-Agile using SCRUM methodology.

Designs, builds, and manages cloud infrastructure solutions on public and private platforms using VMware, AWS, Azure, DellEMC, and HP. These solutions encompass virtualization of compute, networks, storage and backups across the multi-cloud enterprise and leverage efficiencies in resource management, operations, and automation to provide robust infrastructure to support state government systems.

As technology evolves the ability to access sensitive data becomes easier, presenting risks to data privacy and confidentiality. To mitigate these risks, robust privacy policies must be developed and adhered to, and controls must be in place to protect the data and information assets of an organization. The Privacy Office provides guidance and direction for DGS programs regarding data collection and privacy policies and procedures.

Provides computer hardware, deployment and administration of software, asset management, change management, and the approval process for IT goods and services. These responsibilities include: computer build and configuration, desktop and laptop patch management, software deployment, Microsoft Windows Administration, and administration of System Center Configuration Manager (SCCM).

Provides enterprise-wide services to over 4,000 DGS employees and an additional 27,000 users statewide, in both private and public sectors. Administers, manages, and develops new Software as a Service (SaaS) solutions using a variety of enterprise cloud-based platform tools. Supports the ServiceNow core application, database, and workflow automation, and develops custom workflow automation systems. Applications commonly used include Microsoft 365, SharePoint Online, Power BI, Power Automate, Esri, Adobe Sign, ServiceNow, Salesforce.

Manages the information security program to ensure the confidentiality, integrity, and availability of DGS systems and applications, while protecting state information assets. Utilizes technologies including EnCase, Tenable, Sentinel, Microsoft eDiscovery, and Azure Identity Protection.

Supports hardware and software for 400+ internetworked devices across 70 locations statewide for both wired and wireless networking. Supports network technologies including Cisco, Meraki, Palo Alto, and Infoblox.

Manages innovative IT projects and solutions from alternative analysis through project closure as ETS works to continuously modernize DGS programs. Initiates new projects to provide value to business customers and their clients. Throughout project lifecycle engagement with business and technology stakeholders, strives to refine business needs further using standardized processes and materials to ensure projects stay on schedule and quality solutions are delivered.

Maintains, monitors and patches enterprise technologies such as Windows and Linux Server environments, using Microsoft System Center Configuration Manager and System Center Operations Manager. Maintains and monitors SQL and Oracle cloud databases.

Performs manual software testing, including American Disability Act (ADA) validation, on a variety of DGS systems and websites to ensure the highest level of application quality and/or compliance with the Web Content Accessibility Guidelines 2.0. Testers participate in both Waterfall and Hybrid-Agile methodologies and provide services for Commercial-Off-The-Shelf (COTS) and custom applications hosted locally or in the cloud. Uses  tools such as Azure DevOps, SiteImprove, WAVE, NVDA, SQL Server Management Studio, and Oracle SQL Developer. Testers will also explore future expansion of testing services such as test automation.