Information Technology Careers

Monitors, collects, and analyzes cyber threat intelligence from various internal and external sources; reviews and assesses the relevance and impact of cyber threats to the DGS's systems, networks, and assets; prepares concise and actionable threat intelligence reports and briefings for senior management, providing insights and recommendations for proactive defense measures. Stay updated on the latest threat landscape, emerging attack vectors, and industry best practices to continuously enhance the DGS's security posture; conducts proactive hunting activities to identify and mitigate advanced threats that may bypass traditional security controls; utilizes advanced tools, techniques, and methodologies to detect indicators of compromise (IOCs), anomalous activities, and potential security incidents; collaborates with the incident response team to investigate and respond to identified threats, ensuring timely containment and eradication.

Designs, configures, and maintains the Security Information and Event Management (SIEM) infrastructure to effectively detect and respond to security incidents; develops and optimizes SIEM rules, alerts, and correlation rules to enhance the accuracy and efficiency of threat detection; collaborates with cross-functional teams to integrate log sources and ensure comprehensive event monitoring across the organization's systems and networks; conducts regular assessments and audits of the SIEM infrastructure to identify potential vulnerabilities and recommend necessary improvements.

Acts as a technical lead for the cybersecurity incident response team (CSIRT) and the Security Operations Unit, in handling the most complex and critical security incidents, providing guidance, direction, and support; coordinates and oversees incident response activities, including evidence collection, analysis, and mitigation efforts; collaborates with stakeholders from various teams, such as IT member from ETS, legal, privacy and management, to ensure effective incident response coordination and communication; Identifies lessons learned from security incidents and contribute to the continuous improvement of incident response processes and procedures; identifies areas for improvement in security operations, incident response procedures, and threat intelligence processes; proposes and implements enhancements to security technologies, tools, and methodologies.

Collaborates with cross-functional teams to ensure security controls are properly implemented and monitored; engages with internal stakeholders to understand their security requirements and address their concerns; foster a culture of security awareness and education by conducting training sessions and workshops for junior staff, as well as other teams within DGS and ETS.

Performs other duties as assigned by the DGS Chief Information Security Officer, including but not limited to, meetings with professional organizations, researching IT security trends and best practices, and staying updated on the latest security threats, attack vectors, and tactics techniques and procedures.

Plans, directs, and coordinates the work of professional staff and with architecture and development teams to perform code reviews by utilizing project management, communication, negotiation, and leadership skills in accordance with statewide IT governance laws, policies, and guidelines, Agile methodologies, DevOps, continuous development and  integration, test-driven development and coding best practices in order to meet Agency & DGS's 'Cloud First' strategy and confirm that all solutions are aligned by reviewing, approving, and monitoring software development/maintenance efforts and project deliverables  to ensure strategic goals and project requirements and objectives are met.

Leads, mentors, trains, and collaborates with a technical team comprised of software developers, architects, testers, analysts, contractors, and business partners utilizing tools like SharePoint Online, Azure DevOps, Project Management tools in order to develop a shared understanding of project goals and deliverables, collaborating software applications responsibilities among all CAM supervisors in order to build a stronger technical foundation to application defects, technical challenges, and impediments to ensure the highest quality system is delivered into production.

Collaborates on the development and creation of the Project Approval Life-cycle (SIMM 19), procurement documentation (RFO, RFP, SOW), project plans, status reports, user stories, and incident logs utilizing project management applications, tools, templates, and best practices and communicates updates on development efforts in order to keep executive management, project sponsors, and development teams informed and ensure successful project completion.

Analyzes enterprise-level software solutions to determine how different technologies could improve business and develop software solutions by applying advanced technical understanding and knowledge of Microsoft Technologies in order to further integrate application data with internal systems and processes to ensure we build and support a robust, reliable, scalable, secure, user-friendly, interoperability, and responsive design solutions for DGS and its customers.

Oversees the development, refinement, management, and implementation of Department policies and procedures utilizing IT industry trends, industry and state standards (e.g. SAM, SIMM, ANSI) and best practices for Application Management, IT Governance, Change Management, and Release Management in order to set goals, incorporate feedback, and deliver reinforcement to ensure continuous service improvements of ETS processes.

Supervises, directs, develops, and reviews the work of subordinate staff by communicating unit goals and objectives, establishing performance expectations, inputting, reviewing and approving/denying timesheets, managing staff requests for time off, maintaining adequate staffing, providing direction and information on OHR processes, and developing timely performance evaluations and training plans, in order to provide opportunities for training, promote upward mobility, provide guidance on personnel performance issues, to ensure equal employment opportunities and a harassment and discrimination-free work environment, utilizing Project Accounting and Leave, applicable bargaining unit contract provisions, the Personnel Operations Manual, DGS policies, procedures and guidelines, State Personnel Board and California Department Human Resources' laws, rules and regulations.

Attends educational workshops, networks with other IT personnel and vendors, and participates in information technology organization forums in order to maintain knowledge of industry trends and practices and enhance the technical knowledge of subordinate staff through training.

Diagnoses and resolves the most critical IT incidents and problems by analyzing and investigating hardware/software issues, performing root cause analysis of malfunctions or outages, and preparing written recommendations to ETS management in order to provide excellent IT customer service, to ensure continued and uninterrupted business operations, while meeting ETS' strategic goals and objectives utilizing ServiceNow and Remote Access Tools.

Completes and accommodates the critical IT Service Request by evaluating the details of the request, and scheduling  appointments, in order to perform the necessary actions to ensure the IT Service level agreements are met by the requested due date provided utilizing the ServiceNow Portal.

Leads IT project activities, tracks projects progress and provide weekly status reporting in order to determine if corrective actions are needed to address deviations and deliver the project on-time  by utilizing internal Project Lite tools, to ensure requirements are met on time.

Evaluates and assigns incidents and requests by disseminating tickets in order to allocate proper resources to ETS's service tickets to ensure all communications are documented in a timely manner utilizing ServiceNow Dashboards and Reports.

Develops and establishes process improvements by researching and creating knowledge articles and guidelines in order to document complex IT processes and common fixes, and make recommendations to management on business process improvement projects, to ensure efficiency and consistency department-wide utilizing the knowledge base in ServiceNow.

Develops, implements, and maintains an inventory of DGS hardware assets for multiple DGS Programs, utilizing Excel, Share-point, and the ServiceNow Asset Management System, tagging and tracking ETS assets in order to account for all of DGS assets for business partners and to ensure asset management tracking is in compliance with State policies and guidelines.

Collaborates with other ETS units in order to support IT Special Projects relating to Desktop and Software deployment to ensure project time-lines are met.

Fulfills basic customer's IT service requests such as password reset and unlocking IT accounts by answering phone calls through an Automated Call Distribution (ACD) system in order to deliver thehighest level of service support to the customer to ensure customer satisfaction through efficient md professional handling of all service requests and incidents utilizing standard IT processes and procedures.

Performs on-site tasks by fulfilling requests of IT equipment tor newly hired staff, replacement of IT equipment for existing staff, install and setup of printers and other IT related activities in order to support DGS divisions and offices utilizing ServiceNow, Microsoft Applications and other tools to ensure quality and timely delivery of DGS customer technology services.

Creates, assigns and communicates complex Incident and Request tickets to the correct resource in order to minimize the impact of IT related issues on business operations to ensure IT support is provided to DGS employees as quickly as possible utilizing Microsoft 0365 and our Service Now Ticketing system.

Responds and performs intake tasks of in-person IT incidents by documenting and assigning IT work such as troubleshooting of a computer, network and software/hardware related problems to the proper resource in order to minimize the impact of IT related incidents on business operations, utilizing tools such as Microsoft 0365 and our ServiceNow Ticketing system to ensure IT support is provided to DGS employees as quickly as possible.