Program ended on June 15, 2021 for most counties

On June 15, 2021, this program was discontinued for all facilities except those located in Riverside, Imperial, and San Diego counties. This program will continue without disruption for participating facilities located in Riverside, Imperial, and San Diego counties. If a county is added to or removed from the program after June 15, 2021, the authorized Points of Contact at affected facilities will be notified.


The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program keeps California’s healthcare workers safe and healthy and reduces the spread of the COVID-19 virus. It provides free or discounted hotel rooms to healthcare workers who give critical care to COVID-19 patients so they do not bring home the virus to their household.

FEMA approved this program for emergency, non-congregate sheltering. This program is a government effort to slow the spread of COVID-19. Under this program, eligible healthcare workers have a place to quarantine away from their household. This program has complete discretion in determining a participant’s eligibility and all aspects of the operation of the program. The program is not intended to create any rights or entitlement.

Memos and information

HFHCW Program Memo - Program End Date

HFHCW Program - Updates and Reminders (Effective 4/16/21)

Program Changes - Memo to Healthcare Facilities (Effective 12/7/20)

Program Changes - Memo to Participants (Effective 12/8/20)

Program Changes - Memo to Staffing Agencies (Effective 12/9/20)

Guest Obligations (Effective 4/30/21)


To be eligible for a paid room through this program, you must be a California resident and:

1. Work in a healthcare facility located in Riverside, Imperial, or San Diego counties as a healthcare worker, or work with a healthcare facility located in one of those three counties as one of the following:

  • Medical transport provider
  • First responder (fire, police, correctional, EMT, or paramedic)
  • Non-medical staff in a healthcare facility
  • Correctional facility staff
  • Work in California’s Health Corps or CAL MAT, as designated by the State

For the purposes of this program, “healthcare facility” does not include in-home support services.

2. Have tested positive for COVID-19 as a result of exposure during your work at a facility (and do not need to be hospitalized), or be exposed to COVID-19 through close contact with clients, patients, residents, or coworkers that either have:

  • Symptoms of COVID-19
  • Tested positive for COVID-19

For this purpose, close contact is 6 feet or less for a cumulative total of 15 minutes or longer over a 24 hour period.

3. Live with other people

4. Make $250,000 or less per year

5. Not be on travel status, or traveling from out of state

  • Travelers may be eligible for discounted rates

6. Work 150 miles or less from your regular place of residence between shifts

7. Provide a credit card or debit card with sufficient funds/credit for incidentals at hotel check-in

8. Present your employee ID badge at hotel check-in

Discounted hotel rates

If you are not eligible for a state-paid hotel room, you may be able to get a discounted rate. You will still need to pay for your hotel room. This applies if you are:

  1. On travel status, or traveling from out of state
  2. Work at an approved, certified facility more than 150 miles from your regular place of residence between shifts
  3. Make $250,000 or more per year

Discounted rates depend on the hotel.

Reserving a room

All hotel reservations must be booked or approved by your facility’s Point of Contact. Ask your human resources or benefits office about your facility’s Point of Contact.

You have two ways to make a hotel reservation:

  1. Contact your facility’s Point of Contact to request approval.
  2. Call 877‑454‑8785 and select option #2. Your request will be on hold until your Point of Contact approves it.

Do not share your personal health information with anyone.


This program does not include extra services (sometimes called incidentals) from the hotel, such as food, room service, valet, parking, or laundry. You are responsible for incidentals.

Guest obligations

By participating in this program, you agree to the guest obligations (updated 4/30/21). Violating these obligations may result in any or all of the following:

  • Cancellation of your reservation

  • Full personal and financial liability for the cost of your stay

  • End of access to hotel room reservations through this program

Point of Contact for healthcare facilities

Each healthcare facility must maintain a Point of Contact to take part in this program. The Point of Contact ensures workers meet the program eligibility criteria to reduce fraud and misuse. The Point of Contact also manages and oversees the hotel reservation process. This includes:

  • Verifying that workers are actively employed at their facility

  • Determining whether workers are eligible

  • Submitting and approving requests for hotel reservations

  • Other program-related matters

Questions and answers

Can routine travel for healthcare staff be covered under the Hotel Rooms for Healthcare Workers program?

No. Lodging for traveling healthcare providers should be accounted for in their contract through a stipend or in their hourly rate. The Hotel Rooms for Healthcare Workers program should not be used to pay for those costs.

Traveling healthcare workers can access discounts provided by the program, but need to pay for the room on their own.

What if my facility’s Point of Contact rejects my reservation request?

If you meet the program eligibility criteria, you can access discounts provided by the program, but will have to pay for the room on your own.

If I work for a staffing agency or registry, who will my Point of Contact be?

Your Point of Contact is the one for the healthcare facility you are working for. Staffing agencies and registries are not authorized to designate a Point of Contact.

Collection and use of personal information

Agents of the California Department of General Services’ (DGS) Statewide Travel Program collect personal information for hotel reservations as authorized by the state of California pursuant to Executive Order N-25-20. CalTravelStore (CTS) and HRS agents use this information to make hotel reservations on the HRS Procure-To-Pay Hotel Platform. Personal information is also shared with the Federal Emergency Management Agency (FEMA), the California Governor’s Office, California Governor’s Office of Emergency Services (CalOES), the California Government Operations Agency, and the Emergency Medical Services Authority. In addition, any personal information collected is subject to the limitations in the California Information Practices Act and state policy.

DGS’ general privacy policy is available at the DGS Privacy web page or Providing personal information is mandatory. If you do not wish to provide personal information, such as your name, e-mail address, phone number, check-in/check-out dates, medical facility, county, job title, and the likely exposure to COVID-19, the agents will not be able to make your hotel reservations and offer a discounted or free hotel stay.

Access to Your Information. You have the right to review records containing your hotel reservation information that you submitted to CTS and HRS agents. To request access, please contact:

Statewide Travel Program 707 3rd Street, West Sacramento, CA 95605


Possible Disclosure of Personal Information. The information you provide may be disclosed in the following circumstances: 1) With other persons or agencies where necessary to perform their administrative or management duties under the Program, or perform legal duties, and their use of your information is compatible and complies with state law, such as for investigations or regulatory purposes; 2) To another government agency as required by state or federal law; 3) For law enforcement purposes, including the investigation and prosecution of violations of federal, state or local laws, or as required by law or court order.

Effective Date: April 30, 2021

Free privacy protection and computer security resources are available to you at the Office of the Attorney General web page or

Hotel Cleaning Information

Our recommendation is that you seek guidance from resources more suited to answer questions related to sanitization, such as the Centers for Disease Control and Prevention (CDC).



The California Hotel and Lodging Association has several resource links posted on its website as well.

Another option is to reach out to the county health department in which your property resides for guidance.

The World Health Organization (WHO) has its own recommendations for the lodging industry.