HFHCW Program Information
Program ended on June 15, 2021 for most counties
On June 15, 2021, this program was discontinued for all facilities except those located in Riverside, Imperial, and San Diego counties. This program will continue without disruption for participating facilities located in Riverside, Imperial, and San Diego counties. If a county is added to or removed from the program after June 15, 2021, the authorized Points of Contact at affected facilities will be notified.
The Non-Congregate Sheltering (NCS) for California Healthcare Workers Program keeps California’s healthcare workers safe and healthy and reduces the spread of the COVID-19 virus. It provides free or discounted hotel rooms to healthcare workers who give critical care to COVID-19 patients so they do not bring home the virus to their household.
FEMA approved this program for emergency, non-congregate sheltering. This program is a government effort to slow the spread of COVID-19. Under this program, eligible healthcare workers have a place to quarantine away from their household. This program has complete discretion in determining a participant’s eligibility and all aspects of the operation of the program. The program is not intended to create any rights or entitlement.
Memos and information
HFHCW Program - Updates and Reminders (Effective 4/16/21)
Program Changes - Memo to Healthcare Facilities (Effective 12/7/20)
Program Changes - Memo to Participants (Effective 12/8/20)
Program Changes - Memo to Staffing Agencies (Effective 12/9/20)
Guest Obligations (Effective 4/30/21)
To be eligible for a paid room through this program, you must be a California resident and:
1. Work in a healthcare facility located in Riverside, Imperial, or San Diego counties as a healthcare worker, or work with a healthcare facility located in one of those three counties as one of the following:
- Medical transport provider
- First responder (fire, police, correctional, EMT, or paramedic)
- Non-medical staff in a healthcare facility
- Correctional facility staff
- Work in California’s Health Corps or CAL MAT, as designated by the State
For the purposes of this program, “healthcare facility” does not include in-home support services.
2. Have tested positive for COVID-19 as a result of exposure during your work at a facility (and do not need to be hospitalized), or be exposed to COVID-19 through close contact with clients, patients, residents, or coworkers that either have:
- Symptoms of COVID-19
- Tested positive for COVID-19
For this purpose, close contact is 6 feet or less for a cumulative total of 15 minutes or longer over a 24 hour period.
3. Live with other people
4. Make $250,000 or less per year
5. Not be on travel status, or traveling from out of state
- Travelers may be eligible for discounted rates
6. Work 150 miles or less from your regular place of residence between shifts
7. Provide a credit card or debit card with sufficient funds/credit for incidentals at hotel check-in
8. Present your employee ID badge at hotel check-in
Discounted hotel rates
If you are not eligible for a state-paid hotel room, you may be able to get a discounted rate. You will still need to pay for your hotel room. This applies if you are:
- On travel status, or traveling from out of state
- Work at an approved, certified facility more than 150 miles from your regular place of residence between shifts
- Make $250,000 or more per year
Discounted rates depend on the hotel.
Reserving a room
All hotel reservations must be booked or approved by your facility’s Point of Contact. Ask your human resources or benefits office about your facility’s Point of Contact.
You have two ways to make a hotel reservation:
- Contact your facility’s Point of Contact to request approval.
- Call 877‑454‑8785 and select option #2. Your request will be on hold until your Point of Contact approves it.
Do not share your personal health information with anyone.
This program does not include extra services (sometimes called incidentals) from the hotel, such as food, room service, valet, parking, or laundry. You are responsible for incidentals.
By participating in this program, you agree to the guest obligations (updated 4/30/21). Violating these obligations may result in any or all of the following:
Cancellation of your reservation
Full personal and financial liability for the cost of your stay
End of access to hotel room reservations through this program
Point of Contact for healthcare facilities
Each healthcare facility must maintain a Point of Contact to take part in this program. The Point of Contact ensures workers meet the program eligibility criteria to reduce fraud and misuse. The Point of Contact also manages and oversees the hotel reservation process. This includes:
Verifying that workers are actively employed at their facility
Determining whether workers are eligible
Submitting and approving requests for hotel reservations
Other program-related matters
Questions and answers
Can routine travel for healthcare staff be covered under the Hotel Rooms for Healthcare Workers program?
No. Lodging for traveling healthcare providers should be accounted for in their contract through a stipend or in their hourly rate. The Hotel Rooms for Healthcare Workers program should not be used to pay for those costs.
Traveling healthcare workers can access discounts provided by the program, but need to pay for the room on their own.
What if my facility’s Point of Contact rejects my reservation request?
If you meet the program eligibility criteria, you can access discounts provided by the program, but will have to pay for the room on your own.
If I work for a staffing agency or registry, who will my Point of Contact be?
Your Point of Contact is the one for the healthcare facility you are working for. Staffing agencies and registries are not authorized to designate a Point of Contact.
Notice on Collection (NOC) Hotels for Healthcare Workers Non-Congregate Shelter (NCS) Program
Effective Date: August 16, 2021
e-mail address where the hotel reservation authorization may be delivered, resident address, phone number, check-in/check-out date, age, job title, employee ID number, professional license or certification number, facility of employment, facility address, facility county, if you have been exposed to COVID-19 during your assignment, if you are able to self-quarantine, if you need ADA accommodation, annual income, the name and phone number of your supervisor, and the name and phone number of your emergency contact.
Use of Personal Information. DGS STP collects Personal Information for the following purposes:
To document program eligibility
To request federal reimbursement
To recoup damage costs
To evaluate any special accommodations/health needs of program users
Providing the following information is mandatory: your name, e-mail address where the hotel reservation authorization may be delivered, resident address, phone number, check-in/check-out date, job title, employee ID number, professional license or certification number, facility of employment, facility address, facility county, if you have been exposed to COVID-19 during your assignment, if you are able to self-quarantine, if you need ADA accommodation, annual income, and the name and phone number of your supervisor. If you decline to provide this information, DGS STP will not be able to authorize hotel reservations and offer a free stay.
If you submit any Personal Information relating to other people to us or to our service providers relating to the Program, you represent and warrant that: 1) you have the authority to do so and to permit us to use the information in accordance with this Notice of Collection (Notice); 2) the information is accurate.
Sharing of Personal Information. DGS STP will share your Personal Information and other data with the Federal Emergency Management Agency (FEMA), the California Governor’s Office, the California Governor’s Office of Emergency Services (CalOES), the California Government Operations Agency (GovOps), and the Emergency Medical Services Authority (EMSA) and other state and/or local agencies who support or oversee the Program for the following reasons:
Provide Program services
Program management, reporting and evaluation
Engage in ordinary business and emergency operations
Complying with law, protecting legal rights
Ensuring safety of the public, employees and property
Possible Disclosure of Personal Information. We may be required to disclose your information to comply with applicable laws (including laws outside of your country of residence), regulations, court orders, government and law enforcement requests, including national security or other law enforcement requirements. Additionally, if we reasonably believe that it is necessary or appropriate, we reserve the right to use or disclose your information to allow us to pursue available claims or remedies and protect our legal rights, property or the safety of our employees, or others, to the extent allowed by applicable law. This includes exchanging information with companies, law enforcement agencies, the district attorney’s office, or the California Attorney General’s Office for the purposes of fraud detection, prevention and/or prosecution.
Updates to this Notice of Collection. From time to time, we may change this Notice to comply with regulatory requirements, accommodate new technologies/industry practices, or to reflect any changes in how we process or share information. Any changes to this Notice will be effective when we post the revised Notice on the DGS web page (https://www.dgs.ca.gov/OFAM/Travel/Resources/Page-Content/Resources-List-Folder/COVID-19-Obligations-of-Health-Care-Workers). The Effective Date states when this Notice came into effect and serves as notice of any updates. Your use of the Program following these changes means you accept the revised Notice.
Access to Your Information. You have the right to review records containing the information that you provided to DGS STP. To request access, please contact:
Office of Fleet and Asset Management
Statewide Travel Program
1700 National Drive, Sacramento, CA 95834
Free privacy protection and computer security resources are available to you at the DOJ web page (https://oag.ca.gov/privacy/consumer-privacy-resources)
Hotel Cleaning Information
Our recommendation is that you seek guidance from resources more suited to answer questions related to sanitization, such as the Centers for Disease Control and Prevention (CDC).
The California Hotel and Lodging Association has several resource links posted on its website as well.
Another option is to reach out to the county health department in which your property resides for guidance.
The World Health Organization (WHO) has its own recommendations for the lodging industry.