All HEALTH CARE WORKERS must read these obligations and immediately notify the Statewide Travel Program at if these obligations cannot be met.

Violation of these terms will result in the following: the reservation will be cancelled, you will assume full personal/financial liability for the entire cost of the stay, and you will not be allowed to reserve another hotel room under this program.

Obligations of health care workers

  2. All health care workers must be familiar with and take precautions to prevent transfer of any illness or contamination of spaces that may lead to spread to hotel associates or other guests.
  3. PPE equipment, garments, or other items utilized by health care workers during the provision of medical service may not be brought into the hotel.
  4. Health care workers may not utilize any hotel common spaces, including without limitation the hotel lobby or any hotel restaurants, except to gain access to the hotel elevators or staircases. However, health care workers must, whenever feasible, use alternate entrances or exits that the hotel has designated for health care workers’ use, instead of using the hotel’s main lobby entrance.
  5. Health care workers may arrange for food and beverage to be delivered to a location outside of hotel (i.e. parking lot “field facility”) for pick up.
  6. Health care workers who have tested positive for COVID-19 may not have in-room food and beverage delivered by hotel staff.
  7. Health care workers must not have physical interaction with other hotel guests who are not response personnel staying in the hotel.
  8. Health care workers may not have visitors in the hotel, to include individual rooms, at any time.
  9. Health care workers’ rooms must be vacant during housekeeping services
  10. Upon departure from the hotel, each health care worker must remove any and all supplies, resources or other items brought into the hotel. These items may not be discarded on hotel property.

By proceeding with the reservation, the health care worker hereby acknowledges that he/she has read and will abide by these obligations.

Collection and Use of Personal Information. CalTravelStore agents of the California Department of General Services’ (DGS) Statewide Travel Program collect personal information for hotel reservations as authorized by the state of California pursuant to Executive Order N-25-20. CalTravelStore agents use this information to make hotel reservations on the HRS Procure-To-Pay Hotel Platform. Personal information is also shared with the Federal Emergency Management Agency (FEMA) and California Office of Emergency Services (CalOES). In addition, any personal information collected is subject to the limitations in the California Information Practices Act and state policy. DGS’ general privacy policy is available at: Providing personal information is mandatory. If you do not wish to provide personal information, such as your name, e-mail address, phone number, check-in/check-out dates, medical facility, county, job title, and the likely exposure to COVID-19, the agents will not be able to make your hotel reservations and offer a discounted or free hotel stay.

Access to Your Information. You have the right to review records containing your personal information that you submitted to the CalTravelStore agents. To request access, please contact:

Statewide Travel Program

707 3rd Street, West Sacramento, CA 95605


Possible Disclosure of Personal Information. The information you provide may be disclosed in the following circumstances: 1)  With other persons or agencies where necessary to perform their legal duties, and their use of your information is compatible and complies with state law, such as for investigations or regulatory purposes; 2)  To another government agency as required by state or federal law; 3)  For law enforcement purposes, including the investigation and prosecution of violations of federal, state or local laws.

Free privacy protection and computer security resources are available to you at:

Effective Date: 4/11/2020

Hotel Cleaning Information

Our recommendation is that you seek guidance from resources more suited to answer questions related to sanitization, such as the Centers for Disease Control and Prevention (CDC).



The California Hotel and Lodging Association has several resource links posted on its website as well.

Another option is to reach out to the county health department in which your property resides for guidance.

The World Health Organization (WHO) has its own recommendations for the lodging industry.

Hotels for Health Care Workers

Non-Congregate Sheltering for Health Care Workers