Collection and use of personal information

CalTravelStore agents of the California Department of General Services’ (DGS) Statewide Travel Program collect personal information for hotel reservations as authorized by the state of California pursuant to Executive Order N-25-20. CalTravelStore agents use this information to make hotel reservations on the HRS Procure-To-Pay Hotel Platform. Personal information is also shared with the Federal Emergency Management Agency (FEMA) and California Office of Emergency Services (CalOES). In addition, any personal information collected is subject to the limitations in the California Information Practices Act and state policy. DGS’ general privacy policy is available at: personal information is mandatory. If you do not wish to provide personal information, such as your name, e-mail address, phone number, check-in/check-out dates, medical facility, county, job title, and the likely exposure to COVID-19, the agents will not be able to make your hotel reservations and offer a discounted or free hotel stay.

Access to Your Information. You have the right to review records containing your personal information that you submitted to the CalTravelStore agents. To request access, please contact:

Statewide Travel Program

707 3rd Street, West Sacramento, CA 95605


Possible Disclosure of Personal Information. The information you provide may be disclosed in the following circumstances: 1)  With other persons or agencies where necessary to perform their legal duties, and their use of your information is compatible and complies with state law, such as for investigations or regulatory purposes; 2)  To another government agency as required by state or federal law; 3)  For law enforcement purposes, including the investigation and prosecution of violations of federal, state or local laws.

Free privacy protection and computer security resources are available to you at:

Effective Date: 4/11/2020

Hotel Cleaning Information

Our recommendation is that you seek guidance from resources more suited to answer questions related to sanitization, such as the Centers for Disease Control and Prevention (CDC).



The California Hotel and Lodging Association has several resource links posted on its website as well.

Another option is to reach out to the county health department in which your property resides for guidance.

The World Health Organization (WHO) has its own recommendations for the lodging industry.

Hotels for Health Care Workers

Non-Congregate Sheltering for Health Care Workers