The Department of General Services (DGS) is pleased to offer a complete managed travel solution through the state’s only authorized travel agency, CalTravelStore. Please visit for information, forms, guides and contact information.

Government travelers participating in the DGS Statewide Travel Program can make reservations for airline tickets, car rentals, rail, and guest room accommodations via Concur, the online booking tool, and/or CalTravelStore, by calling (916) 376-3989 or toll free at (877) 454-8785. For government-business travel arrangements via the Concur online booking tool, please visit

  • Access to state contracted negotiated rates, fees, and lodging discounts
  • Dedicated travel agents for all your travel needs
  • After hours’ service for any last minute changes
  • Centrally billed travel expenses and reconciliation process
  • Real-time management tools for reporting and data consolidation
  • Centralized travel management and travel policy enforcement and support
  • Training and education workshops

Transaction Fees

The DGS Statewide Travel Program offers a simplified fee structure for travel management services.



Transaction Fee

Agent Assisted Transaction Fee



$ 7

$ 12

Hotel and/or Car Only Reservation

$ 5

$ 12

Virtual Payment for Air, Car or Hotel Reservations 

$ up to 5

$ up to 5

After Hours (Per Call)



$ 16

*Flat fee for booking any combination of domestic or international air, rail, car, and hotel.


The Statewide Travel Program (STP) is proud to announce the offsetting of $5 transaction fees. Effective December 2018, the STP is now offsetting all $5 transaction fees to agencies who are in compliance with the program. DGS hopes to continue to offset additional transaction fees in the future as compliance levels continue to increase.


Travel Management Services (TMS) Contract

Concur Travel Booking Tool

To access training videos, User guides, or view Concur training dates, visit Concur-Travel-Booking-Tool-Training-Guides

Travel Payment System

You must use your department's centralized Citibank Central Travel Account (CTA) to pay for all of your travel-related expenses through CalTravelStore / Concur. For more information, visit Citibank Travel Payment System Overview.

Grasp Reporting Guides


Kenneth Wong

Department of General Services
Statewide Travel Program

1700 National Drive
Sacramento, CA 95834

Phone: 916-376-3976

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