CLAIMS AGAINST FREIGHT CARRIERS FOR LOSS OR DAMAGE TO SHIPMENTS - 3862

Use the following instructions for filing a claim against a carrier for loss or damage to shipments in transit:

1. Departments are granted authorization to refrain from collecting accounts receivables of

   $500 or less, provided that:

   • Attempts to collect are in accordance with SAM section 8776.6.
   • Departments will discharge only debts that have been determined to be uncollectable or continued efforts to collect are not cost beneficial.
   • Departments understand the discharge from accountability does not release the debtor from the debt owed to the state.
2. For claims above $500, departments should handle the matter directly with the carrier.