State Fleet Card Policy and Procedures

• Know the assigned PIN and the odometer reading before purchasing fuel.
• Swipe at the pump or see attendant inside if there is no pump card reader.
• If prompted to choose “Credit” or “Debit,” select “Credit.”
• When prompted, enter the PIN and press “Enter.”
• If prompted, enter the odometer reading as a whole number.
• If unable to use the card at a pump reader, see the attendant inside for assistance.
• If the attendant is unable to process the transaction, pay with cash, credit card, or debit card. Retain the receipt and submit a Travel Expense Claim for reimbursement from your department.

Establish a State Fleet Card Account

To establish a new WEX account, you must contact WEX, Inc. directly:

• Denise Baumgart, WEX, Inc. Strategic Relationship Manager
• Office: (913) 393-3208
• Email: Denise.Baumgart@wexinc.com

   

Maintenance of State Fleet Card Account/Cards

CARD USERS:

• Please contact your agency’s designated Fleet Card Coordinator (PDF) for all Fleet Card related issues.

FLEET CARD COORDINATORS:

Agency Accounts (cards tied to agency-owned vehicles):

• WEX Team (Account and Card related issues)
• Call: 1 (866) 544-5796
• Email: correspondence@wexinc.com

Fleet Commander and Fleet Commander Online Software Support

• Call: 1 (800) 842-0071
• Email: correspondence@wexinc.com

DGS-OFAM Account (cards tied to DGS-OFAM leased vehicles):

• Do NOT contact Wex, Inc. directly.
• Please contact the OFAM WEX Team at OFAMWEXCard@dgs.ca.gov for the following:
  • Lost/Stolen/Damaged Cards
  • Transactions Data/Reporting
  • Information Regarding the State Fleet Fuel Card Program
    • (The OFAM WEX Card mailbox is monitored continuously throughout the day.)

Still unsure who to contact? Contact the OFAM WEX Team at: OFAMWEXCard@dgs.ca.gov.

Note: The following procedures apply only to cards tied to OFAM vehicles. For cards tied to agency-owned vehicles, please see the “Points of Contact...” tab for more information.

CARD USERS

• Do NOT contact WEX, Inc. directly.
• Please notify your agency's designated Agency Fleet Card Coordinator List (PDF) immediately.
  • If the Coordinator is unavailable, you may report the issue to the OFAM WEX Team at the address below. Please note, however, requests for new cards must be submitted by the Coordinator.

FLEET CARD COORDINATORS

• Complete the  State Fleet Card Request form (Rev. 08/2019)
  • Note: This PDF works correctly in Internet Explorer (IE). In Firefox you need to click on the 'Open With Different Viewer' button in order to use this form. In Chrome you need to submit this form via email as stated above.
• Submit the completed form to the OFAM WEX Team at OFAMWEXCard@dgs.ca.gov.

• Use only for state vehicles and state business.
• Use the card only for the vehicle to which it is tied. The use of any other WEX card is prohibited.
• Use only regular unleaded gasoline, diesel, E-85, or the grade specified on the fuel tank.
• Only two basic low-cost car washes per month are allowed. (E.g. Pay-at-the-pump, drive-thru car wash.)
• Use at over 10,000 locations throughout California. To find a location near you, use the Accepting Locations - WEXOnline.
• Use at pump card reader or inside the retail location.
• Memorize the Personal Identification Number (PIN). Never share the PIN, and never write it on the card or store it with the card.
• Do not keep the WEX card in an unattended vehicle. Keep card secure at all times.
• Do not purchase personal or miscellaneous store items such as food, tobacco, beverages, lottery tickets, etc.
• Maintenance and repairs are prohibited except in emergency situations when necessary to get the driver safely home or to the business location. Visit the "Where to Repair your State Vehicle" service page for maintenance and repair information.
• Unauthorized transactions, including suspected misuse and/or fraud, are subject to investigation and may result in disciplinary action.