Information Technology Careers
Enterprise Technology Solutions
Enterprise Technology Solutions (ETS) is composed of collaborative and supportive teams that innovate with cutting edge technologies, while preserving a positive work-life balance.
ETS Job Opportunities
Current/Recent Job Posts
Classification: Information Technology Specialist I
Number of Positions: 1
Salary Range: $6,139.00 - $9,932.00 per Month
Position Summary: Acts as the subject matter expert in Microsoft Active Directory and Exchange administration for DGS, leading the implementation, configuration, maintenance, monitoring, and administration of the Microsoft Active Directory and Exchange systems.
- Provides expertise in Microsoft Active Directory by implementing, configuring, and maintaining the active directory environment, solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to maintain and secure DGS system objects (servers, computers, user accounts, distribution lists) to ensure a safe and protected computer and server environment.
- Provides expertise in the Microsoft Exchange messaging system by implementing, configuring, and maintaining the messaging environments, solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to maintain and secure DGS messaging resources (user mailboxes, shared mailboxes and related messaging components) to ensure a safe and protected messaging environment.
- Provides expertise on the management of cloud security in the Microsoft 0365 environment by implementing, configuring, and maintaining the Microsoft 0365 environment, solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to maintain and secure DGS system objects (user objects and identity, external threats) to ensure a safe and protected computer and server environment.
- Provides expertise in the management of Domain Name Server (DNS) using Microsoft and lnfoblox systems both on premises and in the cloud by implementing, configuring, and maintaining the DNS structure, advising/recommending to ETS management, architects and vendors on solutions to improve security and stability.
- Develops and implements product and process improvements to the above systems by creating process documentation regarding technology infrastructure department wide, reviewing, researching, and evaluating technology products and services for procurement of future enhancements, and providing sound recommendations to ETS management and staff in order to support current planning of the overall organizational IT Strategy to ensure DGS' event logging and vulnerability infrastructure is continuously enhanced.
- Collaborates with the ISO, Enterprise Architects and DGS executives and staff by coordinating and preparing appropriate reporting, dashboards and related information in order to properly communicate compliance/security standards and to ensure DGS computing assets are in compliance with established or future compliance/security standards for the department and it's customers.
- Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.
Final Filing Date: May 23, 2024
Classification: Information Technology Specialist II
Number of Positions: 1
Salary Range: $8,130.00 - $10,893.00 per Month
Position Summary: Serves as the principal architect and technical lead, responsible for overseeing the design process for integrating applications in our existing systems with the Cloud in support of the department's application migration to the Cloud. This position involves access to confidential investigation materials, access to confidential and mission critical IT assets, and participation in security incident handling from identification/investigation to containment and eradication, then recovery and documenting lessons learned.
- Provides expert knowledge and technical leadership using Application Program Interface (API) in the design of system application architecture utilizing agile methodology, and DevOps, in order to analyze business requirements, and plan cloud migration time lines by collaborating with other system administrators, software developers, architects, testers, analyst, and ETS executive management to ensure the stability and data integrity of the system meets DGS and its stakeholders' business operational requirements.
- Oversees and facilitates project planning, design, and development sessions; monitors, identifies, analyzes, reports and recommends complex software solutions regarding design, cost, infrastructure upgrades, and enhancements by applying approved project management methodologies in order to deliver robust business solutions and ensure installations, and upgrades are properly designed, installed, implemented and maintained in compliance with state standards and regulations to ensure ETS' strategic objectives are met.
- Creates, enhances, and reviews software codes, and develops and maintains IT software solutions by constructing and augmenting various programming languages including Team Foundation Server (TFS), Visual Studio, MS SQL, Containerization, MicroServices Architecture, Azure Kubernetes Services, and Azure DevOps in order to meet department requirements and expectations, with regards to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS standards and policies.
- Implements and supports complex enhancement requests, and incident resolution by resolving application defects, technical challenges, and impediments in alignment with infrastructure direction in order to identify areas of concern utilizing Solution Architect framework tools like conceptual Solution Architectural Model, Logical Data Model, Logical Technology Model etc, to ensure accessibility and connectivity on multiple platforms is stabilized enterprise wide.
- Attends educational workshops, networking with other IT personnel and vendors by participating in information technology organization forums, in order to maintain knowledge of industry trends and practices, and enhance technical knowledge of subordinate staff through training, and to ensure the sustainability of ETS and the CAS section.
Final Filing Date: May 20, 2024
Classification: Information Technology Associate
Number of Positions: 1
Salary Range: $4,651.00 - $8,238.00 per Month
Position Summary: Acts as second level technical support on DGS' IT systems, and is responsible for the administration, maintenance and monitoring of the department's network infrastructure.
- Administers the enterprise network infrastructure by configuring, maintaining, and monitoring network switches and routers using network configuration scripts and web-interfaces in order to support the department's business functions to ensure reliable and consistent access to network resources utilizing existing configuration standards and guidelines, the SolarWinds Orion, Cisco SmartNet Total Care, Cisco Meraki Cloud Orchestrator and the Palo Alto Panorama Next Generation Firewall Management tools.
- Resolves network incidents delivered via the Service Now Service and Operational Workflows utilizing troubleshooting skills to perform root cause analysis by documenting and implementing lessons learned and presenting analysis to management and enterprise architects in order to prevent future occurrences of network incidents and improve the reliability and security of network resources to ensure it is in support of the department's business functions, delivering of this feedback can be in the form of a Weekly Staff or Network Planning Meeting, Report or Presentation to Management or documented within the details for planned changes that will be reviewed by the weekly Change Advisory Board (CAB).
- Assists Team network administrators documents network topology, infrastructure hardware/software life cycle standards, processes, and procedures by assisting with the analysis of project requirements, validating conformance toward established technical and operational standards, evaluating relevant network technology designs, enhancements and solutions that will increase our efficiency, constancy, and value throughout the department in order to maintain consistent practices within the network workflow to ensure network deployment consistency and standards are met utilizing Microsoft Office Tool's like Visio, Excel and Word, Compliance standards and best practices via CIS, NIST and Industry Best Practices references will help deliver these tasks.
- Tracks and keeps records of network equipment by documenting and maintaining the hardware inventory of all network assets in order to maintain accurate and current maintenance and service contracts utilizing asset inventory software to ensure accurate reporting of assets to the Office of Business and Acquisition Services (OBAS.)
- Collaborates with other ETS units to support IT special projects relating to network operations in order to ensure project timelines are met and completed for DGS Customers.
Final Filing Date: May 21, 2024
Classification: Information Technology Specialist II
Number of Positions: 1
Salary Range: $8,130.00 - $10,893.00 per Month
Position Summary: Functions as a team member and independently performs a variety of IT services within the Cloud Infrastructure Services Section, including the design, implementation, maintenance, monitoring, and administration of the cloud and virtual environments for the Department of General Services (DGS).
- Provides lead technical expertise in the complex cloud environments such as AWS, Azure, Oracle and VMware Cloud in order to independently plan, design, build, develop, deploy, troubleshoot, and monitor Cloud technologies by collaborating with developers, enterprise architects, operations, security, and executive management to ensure the stability, and data integrity of the systems meet DGS and its stakeholders' business operational requirements.
- Leads, plans, installs, configures, monitors and troubleshoots complex multiple enterprise cloud environments by utilizing Infrastructure as Code (IaC), Cloud services (such as virtual computers, storage areas, databases, and network services), interfaces, tools, and best-practice standards in order to maintain secure, efficient, and optimized enterprise cloud environments ensuring that all cloud environments meet and maintain an automation framework centered around rapid, scalable, cost efficient, and predictable infrastructure provisioning.
- Protect Cloud environments by designing, planning, implementing, testing and managing backups, disaster recovery and ransomware protection solutions in order to recover Cloud data and systems across AWS, Azure and Oracle Cloud ensuring the availability and recovery of applications and systems within recovery time objectives.
- Independently evaluates vendor technologies and provides recommendations that would best fit business and operational needs by developing and presenting analysis and issue papers in order to support the decisions of managers and policy makers, updates documentation for all applications and processes supported updates Manager of ongoing projects and tasks to ensure DGS' business objectives are met while in compliance with DGS' IT policies and standards.
- Maintains professional and technical knowledge by attending educational workshops, viewing professional publications, establishing personal networks, and participating in professional societies in order to maintain the latest expertise in the IT field ensuring DGS keeps up with current and new innovative technologies and utilizes the best solutions for DGS and its stakeholders.
Final Filing Date: May 14, 2024
Classification: Information Technology Specialist I
Number of Positions: 1
Salary Range: $6,139.00 - $9,932.00 per Month
Position Summary: Serves as the project leader for IT projects, and is responsible for the oversight of all phases and aspects of project management, and system development life cycles (SDLC) to ensure efficient, and effective delivery of project objectives.
- Organizes and manages IT project work throughout various phases by applying industry standards, principles, methods, and techniques in order to manage all Project Approval Lifecycle deliverables and ensure successful delivery of project objectives in accordance with applicable laws, regulations, policies, standards, and procedures, utilizing the California Department of Technology's (CDT) Project Management Framework project deliverables and outputs such as Project Management Plans, subordinate plans, schedules, and reports.
- Performs risk assessment and scope management by applying project management principles and methods to track project progress against baselines, identifying, communicating, and mitigating problems in order to monitor and control project deliverables, utilizing OnePlan or project management tools to ensure adherence to the predefined project schedule and budget, and determine corrective actions needed to address deviations that may impact the schedule, cost, scope, or quality of the project.
- Plans and develops new customer initiatives for DGS' various lines of business by identifying the customer's business problem or opportunity, and collaborating with senior management in order to prioritize and define project scope, develop budgets, and schedule estimates to ensure timely completion of projects which adhere to organizational objectives, utilizing Customer Request Forms, Stage 1 Business Analyses, and Project Charters.
- Manages, oversees, and completes project related procurements by developing Statements of Work, coordinating with the appropriate procurement teams, and leveraging optimum procurement strategies in order to acquire project resources, and to ensure DGS and their customers receive the maximum benefit utilizing ServiceNow in accordance with the Procurement Division's established guidelines.
- Develops and implements new or revised processes, policies, and procedures by communicating impending changes to the team, in order to make process enhancements, and ensure continuous improvement of ETS' project management practices, utilizing Microsoft SharePoint and Teams.
- Facilitates cross-functional working sessions with ETS' technical teams by coordinating staff and unifying the various project activities in order to produce comprehensive, gap-free technical SDLC deliverables to ensure project quality for DGS customers, utilizing Microsoft Teams, Outlook, softphones, and video conferencing.
- Reviews current IT system literature and participates in educational programs by attending professional organizational conferences, meetings, and workshops, in order to remain abreast of changes in industry practices and emerging technology trends, and to ensure that customers are served with appropriate technology utilizing training tools like Pluralsight, research tools like Gartner and lnfotech to keep themselves informed.
Final Filing Date: May 21, 2024
Classification: Information Technology Specialist II
Number of Positions: 1
Salary Range: $8,130.00 - $10,893.00 per Month
Position Summary: Acts as the team leader and subject matter expert on the enterprise firewalls and network infrastructure for DGS, leading the design, implementation, configuration, maintenance, monitoring, and administration of the enterprise Palo Alto Next Generation Firewalls and network infrastructure.
- Designs, implements, configures, and maintains network and firewall infrastructure across Enterprise and Cloud platforms by designing and implementing switching, routing, and firewall solutions and procedures, and advising ETS management, architects and vendors on the most sensitive issues, in order to support and secure the enterprise network environment and to ensure effective performance and securing of enterprise wide applications, utilizing Palo Alto Networks.
- Collaborates with the Enterprise Network Architect in designing innovative network solutions by analyzing and maintaining the network environments, and enterprise firewalls, coordinates infrastructure systems specifications, performing upgrades and maintenance, and resolving the most complex technical issues for the Palo Alto Networks infrastructure, utilizing collected data, patching firmware and version upgrades in order to sustain a supportable and uniform network infrastructure for DGS department wide.
- Develops and implements product and process improvements to the technology and physical network by creating process documentation regarding technology infrastructure department wide, reviewing, researching, and evaluating technology products and services for procurement of future enhancements, and providing sound recommendations to ETS management, architects, and staff in order to ensure DGS' infrastructures are continuously enhanced and current for planning of the overall organizational IT Strategy.
- Resolves network and firewall issues enterprise wide by providing expert technical support to the DGS Help Desk team, satellite offices and mobile workforce, participating and assisting in the implementation, installation, upgrading, testing, monitoring and troubleshooting of the physical network infrastructure, and reviewing and monitoring the technical environment to ensure continuous uninterrupted and secure operation of products, and to ensure the performance of the network systems for DGS department wide.
- Leads independent research and studies and attend job-related educational workshops and trainings in order to maintain professional and technical knowledge of new technologies and to ensure the continuing development of solutions that are maintainable, extensible, optimized, and secure.
Final Filing Date: May 23, 2024
Classification: Information Technology Specialist II
Number of Positions: 1
Salary Range: $8,130.00 - $10,893.00 per Month
Position Summary: Acts as a lead technical resource to develop configure, maintain, support, and administer business solutions and information management through the ServiceNow platform.
- Autonomously coordinates the most complex requested integrations, workflows, and design in ServiceNow and reviews other developers' integrations, workflows and designs in ServiceNow by collaborating with the ServiceNow functional team, developing, testing, implementing and reviewing system integrations and process automation, configuring and improving core and customer applications, advising on improving core and customer applications, and by performing complex analysis of system modules, design, coding, and integrating products; ensuring accurate integration, security and development of ServiceNow and optimal performance of the system using ServiceNow, SharePoint, Visio, Office 365, and other enterprise tools as needed.
- Administers, oversees and maintains the ServiceNow platform by monitoring the health, usage, and overall compliance of the system, performing installations, patching, and testing of updates, new releases, and system upgrades to ensure the security and integrity of the system, and keeping aware of ServiceNow platform changes using the ServiceNow, cloud-based ITSM platform, and other tools as needed.
- Independently makes strategic recommendations on critical components of the ServiceNow Platform using advanced knowledge and serves as a lead to oversee projects by developing, managing, and executing project plans, providing status updates and progress reports to management. Collaborates with cross-functional ETS units and develops clear and concise technical and process documentation for end-users, ETS staff, and business partners; ensuring system is fully documented and retains its full functionality and integrity. Researches, analyzes, and reviews work done by other developers to ensure adherence to best practices and ETS standards using ServiceNow, SharePoint, Visio, Office 365, and other enterprise tools as needed.
- Independently aids end users and other developers by researching and coordinating with other ETS staff, responding to requests/inquiries, and resolving the most complex service desk tickets, ensuring continued and uninterrupted operations of applications while meeting ETS' strategic goals and objectives, utilizing the ServiceNow and other tools as needed.
- Keeps skills current by participating in educational opportunities; reading professional publications; attending educational workshops, networking with other IT personnel and vendors by participating in information technology organization forums in order to maintain knowledge of industry trends and practices and enhance technical knowledge of other staff through training to ensure the sustainability of ETS.
Final Filing Date: May 29, 2024
Classification: Information Technology Specialist I
Number of Positions: 1
Salary Range: $6,139.00 - $9,932.00 per Month
Position Summary: Will participate in all phases of the Software Development Life Cycle and be responsible for the completion of software and documentation deliverables with an emphasis on secure development standards, best practices, and procedures.
- Designs, develops, advises, tests, and maintains the ServiceNow system by incorporating ServiceNow and DGS development standards, best practices, and frameworks, utilizing REST and SOAP APls, HTML, CSS, Bootstrap, Angular, Python, JavaScript, JSON, UI / UX, and other tools as needed in order to meet department and customer requirements and expectations, with attention to efficiency and effectiveness, and to ensure a secure reliable technology environment, adhering to DGS and ServiceNow standards and policies.
- Documents designs, processes, standards, changes and enhancements using MS Word, ServiceNow, and other tools to ensure changes, standards and processes are clearly documented for ongoing maintenance and operations continuity.
- Assesses ServiceNow platform, portals, applications, catalog items and platform upgrades and evaluates if they meet the recommendations from ServiceNow for security best practices using ServiceNow published Security Office Tools in order to meet DGS Security expectations to ensure they adhere to DGS security standards and policies.
- Reviews ServiceNow security configurations and findings to identify key action items for remediation using the ServiceNow Secure Security Office tools and process recommendations in order to keep the platform and documentation secure and current; performs periodic reviews of user groups and specialized or elevated privileges in the DGS ServiceNow platform and acts as a specialized liaison with the privacy and security offices in order to ensure a secure reliable technology environment, adhering to DGS standards and policies.
- Collaborates with other Software Developers, Architects, Testers, Analysts, and Business Partners in order to build secure and robust technical solutions and resolve application defects and impediments during ETS project planning, in order to ensure all project deliverables and deadlines are met utilizing ServiceNow best practice methodologies, standards, and procedures.
- Creates and maintains project management plans, schedules, status reports, user stories, and incident logs using project management software and application tools, templates, and best practices in order to inform executive management, project sponsors, and the development teams of project updates and milestones to ensure successful completion and implementation of complex development efforts.
Final Filing Date: May 21, 2024
How to Apply
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Create a CalCareers Profile
- Go to www.calcareers.ca.gov
- Click "Create Account / Log In" from the top navigation bar
- Click "Create Account"
- Complete all required fields
- Click "Create Account"
- You must be logged in for the following steps. If you are not logged in, you will be redirected to the login page.
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Determine Your Classification Level
- Review all specifications for each IT Classification at:
Information Technology Series
https://www.calhr.ca.gov/state-hr-professionals/pages/1400.aspx- Be sure to pay close attention to the Minimum Qualifications required for the classification you are considering.
- Tip: If you are a recent Grad with a Bachelor's Degree in an IT-related field, you likely qualify as an IT Specialist I. With additional years of experience, you may qualify at a higher level. However, our professional exam staff will make the final determination.
- Review all specifications for each IT Classification at:
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Take the Exam
- Click on the link below for the exam you are interested in.
- Review the Minimum Qualifications, Position Description, Examination Scope, and other important information from CalHR.
- Preview the exam by clicking the link under "Examination Information" (page 4-5)
- Take the exam by clicking the link under "Taking the Examination" (page 4-5)
EXAM LINK AND SALARY RANGE BY CLASSIFICATION:
IT Technician $3,896 - $6,233
IT Associate $4,651 - $8,238
IT Specialist I $6,139 - $9,932
IT Specialist II $8,130 - $10,893
IT Specialist III $8,961 - $12,009
IT Supervisor II $8,016 - $10,741
IT Manager I $8,849 - $11,857
IT Manager II $10,734 - $13,048
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Create an Application Template
- In CalCareers, click on "My Account" on the top navigation bar.
- Click on "Application Templates (STD678)" on the left navigation bar.
- Click "Create New Template" and answer all required questions.
- Tips:
- If you passed the exam, select "List Eligibility"
- ETS headquarters are located in Yolo County
- The "Duties Performed" section for each employment record should be accurate and complete. Putting "See Resume" is highly discouraged.
- Once your template is complete, you will be able to select it when starting a new job application. For each job application, you will be able to "Choose/Upload" any required supporting documents like your Resume, Statement of Qualifications, Supplemental Questionnaire, Transcripts, etc.
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Find Job Posts
- Current or Recent Job Posts for ETS are listed above.
- Tip: You can also search CalCareers using the keyword “Information Technology”.
- Jobs are only posted for a limited time, so check back often!
- The job post will contain important details and should be reviewed entirely.
- Click the link provided to view the Duty Statement.
- Tip: If a Statement of Qualifications (SOQ) or a Supplemental Questionnaire (SQ) is required, follow all provided directions.
- Current or Recent Job Posts for ETS are listed above.
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Apply for Jobs
- Click “Apply Now” at the top of the job post to begin your application.
- Tip: If you have passed the exam, you have eligibility to apply. Click “I have eligibility” and then “Apply For This Job”.
- You will be given the option to use the Application Template you created. Select it from the dropdown and click “Use this Template”.
- Review your application and make any changes/revisions needed.
- Tip: Step “4) Application Package” will list all forms and documents required in the Application Package. This is where you upload your Resume, SOQ, SQ, Transcripts, etc. as needed.
- Save & Review Application
- After reviewing your application, select “Submit My Application Electronically”.
- You will be contacted via email or phone if you are selected for an interview.
- You can view your Job Applications from “My Account” under “Jobs”.
- Click “Apply Now” at the top of the job post to begin your application.
Benefits
- Telework offered up to three days a week for most positions!
- Full Healthcare for you and your dependents
- Immediately start accruing 15 hours per month of Sick and Vacation, increasing over time based on years of state service. After 25 years, 24 hours are accrued monthly.
- State of California Retirement Plan! Learn more at calpers.ca.gov
- Employee Assistance Program offered at no charge which provides support and information during difficult times, as well as consultation on day-to-day concerns
About ETS
Brochure Available for Download: About ETS
This brochure is an introduction to Enterprise Technology Solutions (ETS), including the types of IT services we provide, salary levels, benefits, and how to apply for open job positions.
About ETS Services
Page Outline
On this page:
- ETS Job Opportunities
- How to Apply
- Benefits
- About ETS (PDF Brochure)
- About ETS Services
Contact Us
Department of General Services
West Sacramento, CA 95605
Need assistance?
call: (916) 376-3848
email: ETSCareers@dgs.ca.gov