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Citibank Mastercard (Travel Payment System)

The Department of General Services, Statewide Travel Program (STP), working with the Procurement Division, completed a solicitation for a Travel Payment System (TPS) provider.  The contract was awarded to Citibank, N.A., effective November 1, 2016 through October 31, 2019.  

The TPS agreement provides participating entities with a MasterCard product to purchase travel and travel-related services.

Travel Payment Program News

Bulletins and communications related to Citibank and STP are provided below:

Travel Bulletin #17-01 (PDF) restates established Individual Government Card Program policies and Maximum Monthly Retail and Spending Limits incorporated into the Government Cards.

Travel Bulletin #16-05R (PDF) announces the award of a new Travel Payment System (TPS) contract for the State of California

Contract

Click on the link below to access the current Citibank Travel Payment System agreement information:

Participation Information and Enrollment Forms

State of California agencies and local governmental agencies are allowed to participate in the Statewide Travel Program's Travel Payment System.


Benefits of the Travel Payment System, Citibank, include:

  • MasterCard Product ~ Unprecedented global acceptance
  • Annual Prompt Payment Incentive Available for Participating Entities
  • Reconciliation Improvements
  • Online Account Management Tool
  • Account Statement Online Access 24-hours after the cycle cut date or the 26th day of the month
  • System Training and Support
  • Virtual Card Number (VCN) Accounts ~ Optional direct bill product which is typically used for hotel room and tax (Available for use in the second phase of the contract roll-out in 2018)
  • Individual Government Travel Card Online Application


How to Participate
Requirements are provided below. Please note that the set up process takes approximately eight (8) weeks to complete once the forms are submitted. 

Non State Agencies
The following forms must be completed and sent, along with 2 years of financial statements, to Kelly Bouchard at kelly.bouchard@dgs.ca.gov.  For questions, please contact Kelly at (916) 376-3991.

State Agencies/Superior Courts

  • New Accounts
    • State Agencies:  For new account set up, the following forms must be completed and sent to Lori Wasson at lori.wasson@dgs.ca.gov.  For questions, please contact Lori at (916) 376-3992.
    • Superior Courts:  For new account set up, the following forms must be completed and sent to Cecilia Perez Dunn at cecilia.perezdunn@dgs.ca.gov. For questions, please contact Cecilia at (916) 376-3995.
  • Existing Accounts Requesting Meeting or Individual Government Travel Card Programs
    For those state agencies/superior courts who already have an existing Central Travel Account (CTA) and would like to add the Meeting or Individual Government Travel Card Program(s), send the information below to Lori Wasson at lori.wasson@dgs.ca.gov. 

    • Meeting Card Program
      • Entity Name
      • Entity Full Address
      • Program Administrator (PA) Contact
      • PA Phone Number
      • PA Email

      Note:  It will take Citibank approximately 4 weeks to set up a Meeting Card Program. Once the program is established, card(s) may be requested by the PA through the Statewide Travel Program. Card processing takes approximately 4 additional days to issue and deliver to the entity.

    • Individual Government Travel Card Program
      • Entity Name
      • Entity Full Address
      • Program Administrator (PA) Contact
      • PA Phone Number
      • PA Email

      Note:  It will take Citibank approximately 4 weeks to set up an Individual Government Travel Card Program. Once the program is established, the PA will provide instructions and access to the online application to the prospective cardholder for submittal to Citibank. Card processing takes approximately 4 additional days to issue and deliver to the entity.

    Card Information: Types and Chip-Enabled

    Account types include the following:
    • Central Travel Account (CTA):  Centrally-billed “ghostcard” accounts for payment of airline, rail, car rental and travel agency fees through the state’s contracted Travel Management Services provider.

      Each entity will have two CTA numbers:  the centrally-billed "card" number and centrally-billed "account" number.  The "card" account is where the transactions are processed. These "card" transactions roll into the "account." The "account" is used for accepting payments.

    • Meeting Card (MTG):  Centrally-billed charge card for payment of consolidated lodging, meeting and conference hotel charges, and related meeting and conference charges (i.e., audio visual equipment rental), electronic toll collection, and electric vehicle charging stations.  
       
    • Individual Government Travel Card (IBT):  Individually-billed/liability charge card for payment of business-related travel expenses (i.e., lodging, parking, meals and incidentals). The individual cards have a $5,000 monthly spend limit which includes a $500 monthly retail limit.  Meals, parking, gasoline and other business travel expenses are considered authorized, business-related monthly spend items.


    Chip-Enabled Cards

    Citibank offers chip-enabled technology for Meeting (MTG) and Individual Government Travel (IBT) Card accounts, providing increased fraud protection.

    The cards are known as Chip Card, EMV card and/or smart Chip card.  These are just different terms for the same technology, commonly known as being EMV-enabled, and stands for Europay, MasterCard and Visa, which uphold the chip technology.  All function to keep the card more secure.

    • How It Works
      Chip and PIN cards feature an embedded microchip that encrypts cardmember information into a unique code when used at chip-enabled terminals. The microprocessor significantly increases transaction and account data security, and makes card cloning and fraud more difficult.

      The PIN (Personal Identification Number) will be used to confirm identity at Chip-activated terminals that support PIN validation. The Chip and PIN cards also have a magnetic stripe to allow for use with merchants who have not yet adopted Chip technology.
    • How To Use
      • Meeting (MTG) Card 
        When you activate your Meeting card, you will be asked to set up a four-digit PIN. Some vendors have activated their Chip and PIN system and will require a PIN when the card is swiped at a charge terminal.  If you have forgotten your PIN or lock yourself out due to too many incorrect attempts, follow these instructions to reset your PIN:

        1. Call the number for Customer Services on the back of the card.
        2. You will be prompted to enter the full account number.
        3. When you are prompted to enter the last 4 digits of your social security number or employee ID, enter your 4-digit “Call In Verification Code." Contact your Program Administrator if you do not know the 4-digit “Call In Verification Code."
        4. You will be prompted to enter the security code on the back of the card (3 digit number to the right of the signature strip).
        5. You will be prompted to enter the expiration date on the card.
        6. You will be prompted to enter a new PIN.
        7. You will be prompted to enter your new PIN again to verify.

        The first time the reset PIN is entered at a terminal, the system will ask for the PIN to be entered three times to sync up. When the terminal requests the PIN multiple times, don’t be concerned that the number is being entered incorrectly, just keep entering the new PIN. On the third time, the terminal will take it and sync it with the system. You will only have to enter the PIN once for any transactions after the first use.

        • When at merchant sites:
          • At merchants who have chip-enabled terminals, insert the Chip Card in the chip--enabled terminal, and sign to authorize the transaction. The PIN may be required to confirm identity dependent on the merchant’s chip-enabled terminal type.
          • At merchants who are not yet equipped with the chip-enabled terminals, swipe and sign your name as usual. The card also has the traditional magnetic strip, enabling use with merchants not set up with a chip-enabled terminal.
          • For phone or online transactions, nothing changes. Provide the credit card number to complete the online transaction.


      • Individual Government Travel (IBT) Card
        When you activate your Individual Government Travel card, you will be asked to set up your four-digit PIN. Some vendors have activated their Chip and PIN system and will require a PIN when the card is swiped at a charge terminal.  If you have forgotten your PIN or lock yourself out due to too many incorrect attempts, follow these instructions to reset your PIN:

      • 1. Call the number for Customer Services on the back of the card.
        2. You will be prompted to enter the full account number.
        3. When you are prompted to enter the last 4 digits of your social security number or employee ID, enter the last 4 digits of your social security number.
        4. You will be prompted to enter the security code on the back of the card (3 digit number to the right of the signature strip).
        5. You will be prompted to enter the expiration date on the card.
        6. You will be prompted to enter a new PIN.
        7. You will be prompted to enter your new PIN again to verify.

        The first time the reset PIN is entered at a terminal the system will ask for the PIN to be entered three times to sync up. When the terminal requests the PIN multiple times, don’t be concerned that the number is being entered incorrectly, just keep entering the new PIN. On the third time, the terminal will take it and sync it with the system. You will only have to enter the PIN once for any transactions after the first use.
         
        • When at merchant sites:
          • At merchants who have chip-enabled terminals, insert the Chip Card in the chip--enabled terminal, and sign to authorize the transaction.  The PIN may be required to confirm identity dependent on the merchant’s chip-enabled terminal type.
          • At merchants who are not yet equipped with the chip-enabled terminals, swipe and sign your name as usual.  The card also has the traditional magnetic strip, enabling use with merchants not set up with a chip-enabled terminal.
          • For phone or online transactions, nothing changes.  Provide the credit card number to complete the online transaction.

    Account Statements, Payments and Prompt Payment Incentives

    Account Statements

    Program Administrators (PA) are assigned access to CitiManager, the online account management system, which allows the PA to verify account information, reconcile transactions, download/print statements, view real-time transaction retrievals and detailed data for each program type (central travel account; meeting card account; and individual government travel card).  The account statements can be accessed 24-hours after the cycle cut date or the 26th day of the month. The statements are provided digitally, not hardcopy.


    Check Payment Instructions for Citibank Travel Accounts


    Citi’s payment is an automated process.  To make a payment, download the Central Billed Account statement which shows the full 16-digit Billing account number and a balance due.  Since transactions cannot be made on this Central Billed Account, place the full 16-digit Billing Account number on the front of the check to facilitate correct account posting. Checks received with a payment stub are separated before being processed through an electronic reader.

    Payment may be made at any time during a month and is not considered received until the amount has been posted to the account.

    Check payments should be sent to:
    Citibank
    PO Box 689015 
    Des Moines, IA 50368-9015

    For overnight and rush delivery of payments or physical address:
    Citibank
    4740 121st Street
    Urbandale, IA 50323-2402 

    For Individual Government Travel Cards paid by the individual, the payment can be sent in using the top portion of the statement and writing the billing account number on the face of the check.  The top portion of the statement and check can then be mailed to the mailing address provided on the top portion of the statement.  If for some reason the Individual Government Travel Card is being paid by the entity, the process would be the same.  

    Program Administrators (PAs) can view payments for their entity's cardholder accounts and initiate payments via CitiManager. 


    ACH Payments for Citibank Central Travel Account Program and/or Meeting Card Program

    Entities may pay Citibank for Central Travel Account (CTA) and/or Meeting Card (MTG) Programs by using the ACH CCD or ACH CCD+ formats.  Both of these formats are to be used for one (1) payment per billing account.  If an entity has three (3) billing accounts, Citibank expects three (3) separate payments.
     
    To initiate payment by ACH, complete the form entitled, "Citibank Card Instructions for Payments via ACH [CCD or CCD+ Formats]," located in the "Forms" accordion. 


    Prompt Payment Incentives

    Entities may be eligible to receive prompt payment rebates for centrally-billed accounts based on the average of their annual payment history. The rebates will be payable retrospectively on an annual basis within 90 days of the contract's start date (November 1). The Prompt Payment Incentive will be paid directly to participating entities.

    Prompt Payment Incentives will be calculated annually based on the average speed of pay in a twelve (12) month period.  The speed of pay is the number of days from the monthly statement date to the time the payment is received by Citibank. For an example of prompt pay incentive calculations, click on this link.

    Completion of the Payment Instructions for Rebate form (found under the Participation Information tab) is required to receive prompt pay incentive.

    Forms for Payment and Account Management Resources

    Documentation Requirements for Payments 


    Program Forms and Materials

    The following resources and forms are available to Program Administrators to effectively handle CitiManager account maintenance. 


    Forms
    • New Program Administrator Form (Word)
      This form must be completed and submitted to Lori Wasson at lori.wasson@dgs.ca.gov to request designation of a newly assigned Program Administrator with call-in access to Citibank and/or to request one additional person.  See Call-In Access Instructions (PDF)

    Training

    The DGS Statewide Travel Program and Citibank have collaborated to provide online training webinars and videos for Citibank participating agencies. For questions or feedback on training information provided below, please contact the Statewide Travel Program.


    Online Training Webinars

    Online Training Webinars are live training sessions which provide Citibank Travel  Payment System information for  Program Administrators from participating agencies. 
    W
    ebinars are scheduled as follows:

    • CitiManager:  Citibank's online account management system.  This training covers topics such as how to access the system, billing accounts versus card statements, adding additional program administrators, user guides, accessing/running reconciliations reports.
      • August 10, 2017 at 10 am - 11 am
      • September 7, 2017 at 10 am - 11 am

         For access information, contact the Statewide Travel Program at statewidetravelprogram@dgs.ca.gov 


    Web-Based Training (WBT)

    Program Administrators receive Citibank's online web-based training (WBT) in CitiManager.  The WBT directory is located on the CitiManager website, via the"Web Tools" tab.  Click on "Citi Commercial Card Learning and System Support (CLASS)" for available sessions and registration information. 


     

    Contact Information

    Citibank Individual Government Cardholder 24-Hour Telephone Number (also for lost/stolen cards)
    1 (800) 248-4553

    DGS Travel Payment System Contract Administrator
    Lori Wasson, Travel Program Specialist,  Statewide Travel Program
    Telephone Number: (916) 376-3992
    Email:  lori.wasson@dgs.ca.gov 

    Statewide Travel Program
    Main Line: (916) 376-3974
    Email: statewidetravelprogram@dgs.ca.gov