American Express (Amex)

Each state department manages its own travel program and policies may differ by department.  Contact your Travel Program Coordinator for more information.  If you do not know who your Travel Program Coordinator is, contact your Accounting Office. 

To request an Amex Business Travel Account, contact the designated DGS Statewide Travel Program (STP) Specialist via email.  See STP contact list (PDF). 

Amex Payment Tools

Amex Payment Tools

The Amex accounts include:
  • The Amex Business Travel Account (BTA) for charging expenses from the state-certified travel agency and for charging state contracted airfares (YCAL and Capacity Controlled).
  • The Amex Car Rental Business Travel Account (CRBTA) for charging vehicle rental expenses made at a contracted commercial rental car agency (Enterprise or Vanguard).
  • The Amex Meeting Planner Account (MPA) for charging group lodging and all meeting-related expenses.
  • The Individual Amex Government Card used by state travelers for charging expenses while traveling on state business. The government card identifies the traveler as a state employee.  The traveler is invoiced electronically and is responsible for their own charges and payments. 

(Note: The centrally-billed accounts, the BTA, CRBTA, and MPA, are invoiced electronically to each department.)

Amex Meeting Planner Account (MPA) Information

Effective July 1, 2008, payment for all state-conducted meetings, conferences, events, seminars, workshops, off-sites, presentations, training, examination locations, forums, public hearings, trade shows, and job fairs when conducted at a lodging or event establishment shall be made utilizing the American Express Payment System Meeting Planners Account (MPA). 

The MPA is a centrally-billed, cardless American Express (Amex) account used to pay for group lodging and all meeting-related charges. 

To establish an Amex MPA for your department, contact Shawn Campbell, Dedicated Account Representative State Hotel Programs Coordinator at (877) 302-4413 or at Shawn.T.Campbell@aexp.com  

Listed below is MPA-related information:

Amex Online Statement Information

For the American Express® Government Card, monthly billing statements are sent electronically to you.

To receive your statements electronically, you must enroll in Manage Your Card Account (MYCA), the secure account website from American Express. 

How to Enroll in MYCA

Go to the American Express website and click "Continue" to begin registration.  For your reference, have your Government Card available.
  

  1. Create a user ID and password.
  2. Enter the Card account number and Card ID in the appropriate spaces.
  3. Enter security information and a valid e-mail address.
  4. Select account alerts you may find helpful, such as "Payment Due" or "Payment Received" notifications.

 

Once enrolled, each month you will automatically receive an e-mail notification with a link to your newest statement.

How to View Your Online Statement

Viewing your current and past statements is easy with the MYCA site.

 

  1. Go to americanexpress.com and log in using your User ID and Password. Make sure “Cards – View and Pay Bill” is selected in the drop-down menu.
  2. Click on the image of your Corporate Card. The screen will expand to show more options.
  3. Click "Online Statements". On the "Card Activity" page you can view merchant details, pull up charges from previous statements and more.
  4. To download your Online Statement, click "View Your Billing Statement". The "Download Billing Statement" page will display links to PDF versions of all your statements for the last six months.
  5. Click "View/Download" for the most recent statement and either select "Open" to launch the PDF or "Save" to save a copy to your desktop.
  6. If you have any difficulties enrolling in MYCA you may call 1-800-AXP-1234.
Individual Government Card Information & Toll-Free Numbers
This Individual Amex Government Card:
  • Is issued in the traveler's name based on personal credit history,
  • Is for travel-business use only, and
  • The traveler must pay all charges in full monthly.

Travelers:  To apply for an American Express government card and for information on your department travel policies and procedures, contact your department Travel Program Coordinator.  If you do not know the name of your travel program coordinator, contact your Accounting office.  For more traveler information, see the Traveler Guide and Resources webpage.

Toll- Free Numbers

  • American Express 24-hour Customer Services: 800.528.2122
  • American Express Emergency Card Replacement: 800.441.0519
  • American Express Application Status and Decline Hotline: 888.800.7325
Amex Account Benefits and Safeguards

The Amex Business Travel Account Program includes the following benefits and safeguards:

  • Provide door-to-door coverage in case of an accident ($350,000) while on official government-related business travel
  • Monitor daily, weekly, monthly travel through the American Express online portal
  • Produce volume reports for airline, car rental, lodging and state travel ad hoc reports
  • Bill travel expenses directly to each department
  • Simplify and standardize travel expense claims (TEC) and reduce staff time  

 

Travel Bulletins and Contract

Travel Bulletin #11-04 (PDF) announces the extension of the Department of General Services One Provider Contract with American Express Corporate Services and Voyager Fleet Systems, INC.

Travel Bulletin #10-08 (PDF) announces the extension of the Department of General Services (DGS) One Provider Contract with American Express Corporate Services and Voyager Fleet Systems, INC. through October 31, 2011.

Travel Bulletin #10-01-R (PDF) addresses bringing all American Express accounts to a current payment status by the March 2010 statement closing (Term: February 26, 2010 until rescinded). 

Travel Bulletin #09-08
 (PDF) announce the extension to the One Provider Contract with American Express Corporate Services and US Bank Voyager Fleet Systems, Inc. through October 31, 2010.

One Provider Contract Amendment # 3 (PDF) extends the contract term through April 30, 2012.

One Provider Contract Amendment # 2 (PDF) extends the contract term through October 31, 2011.

One Provider Contract Amendment # 1 (PDF) (Term: November 1, 2009 through October 31, 2010).

About American Express Program
The Statewide Travel and Meeting Management Program (STAMMP) utilizes an American Express (Amex) Business Travel Account (BTA) program that helps state departments manage their travel and meeting-related costs. 

The program is also extended to the following government entites for airfares and vehicle rentals:  Cities, Counties, Special Districts, California State Universities, California Community Colleges, and K-12 Public School Districts.

The program is built around a centrally-billed, cardless Amex BTA for airlines, vehicle rental, lodging and meeting and conference management.  The BTA reduces travel expense claims (TEC) and includes customized accounting features to control costs.  Also see tab for Benefits and Safeguards.

Individual Amex Government Cards are available.  Contact your department's travel program coordinator for more information.