Credit Monitoring and Identity Theft Services

The Department of General Services, Procurement Division (DGS PD) has established a multi-year Master Service Agreement (MSA) for Credit Monitoring and Identity Theft Services. The DGS PD makes this MSA available to all State of California and local governmental agencies.
The following services are provided within this MSA:

  • Notification Services
  • Call Center Support Services
  • Single-Bureau Credit Monitoring
  • Triple-Bureau Credit Monitoring

*Note: For transactions under $10,000, the fair and reasonable acquisition method may be utilized in lieu of this MSA. Please refer to State Contracting Manual, Volume 3, Topic 8, 5.8.0 through 5.8.4.

Contract Information

User Instructions

Ordering agencies are instructed to review the following User Instructions for ordering information and usage rules.

Contract Information

Click on the contract number to access contract documents.

Contract Number



Identity Theft Guard Solutions dba ID Experts

State Contract Administrator

For questions, please contact the State Contract Administrator below:

Kimberley Hettrick

Department of General Services 

Procurement Division, Multiple Awards Program 

707 Third Street, 2nd Floor, MS 2-202 
West Sacramento, CA 95605-2811 
Telephone: (916) 375-4725

IFB 5177013

The Department of General Services released Invitation for Bid (IFB) No. 5177013 for Credit Monitoring and Identity Theft Services Master Service Agreement (MSA).

To access a copy of the IFB: 


Go to the Cal eProcure Event Details webpage – (

  • Click on "View Event Package"
  • Click on “View” to access the documents
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