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FAQ's

I am unable to print the printable invoices on the web?

For technical website issues, including:

  • Unable to view and print invoices
  • Experiencing web errors
  • Unable to print Electronic Fund Transfer (EFT)/Adjustment notice
  • Unable to open invoices that are printable
  • Unable to query customer account by Customer Account Number (CAN) or by name
  • Page can not be displayed.

Please contact our Web support at OTRCallCenter@dgs.ca.gov .

Note: When viewing the report for the first time, a "Security Warning" will show up asking if you want to install and run "Crystal Report ActiveX Viewer Control". Check the box "Always trust content from Business Objects Americas" then click "Yes".

How to set up a new Customer Account Number (CAN)?

Go to Information and Forms Section of the OFS Website, click on the form AFS-94A (EXCEL). AFS-94A can be completed on line, then downloaded or printed. Make sure the approving officer signed the form before sending or faxing to:

Mailing Adress
Department of General Services
SRF Fiscal Services
Attn: EFT Desk
707 3rd Street, 10th floor
West Sacramento, CA 95605
IMS: Z-01

Fax
916.376.5165 or 916.376.5166

Where can I verify that my requested CAN is ready?

Go to the CAN Section of the OFS Website. Your USERID is canuser, PASSWORD IS ofs, click submit. Click query by customer's name, then type agency name or click query by Account number, then type CAN number.

Can one CAN be used for different SCO accounts?

No. Each CAN links to one SCO account.  You may set up a different CAN (for example for special projects paid by another appropriation) and link this to the appropriate SCO account. Use the form AFS-94A (EXCEL) to request a new CAN set up.

How to obtain an active list of Agency Billing Codes?

Go to the CAN Section of the OFS Website, the userid is canuser, password is ofs, then submit. Click inquiry by name, enter your customers name on the box or use few starting characters of the name and a wildcard "%" sign (without quotes) before and/or after the characters, and press submit.  Example: If looking for Department of General Services, you can search by using the wildcard before and after the word "General"-  ie: %General% and submit, this will generate a list of active CAN number(s) with your search criteria.

How to obtain a copy of the DGS EFT Adjustment Form?

Click on the EFT Adjustment Form AFS-EFT001 (EXCEL), which can also be found in the Forms section. The form can be completed on line, then downloaded or printed. Make sure the form is signed before submitting to DGS.

Where to send the DGS EFT Adjustment Form?

If you are adjusting the DGS EFT Journal Entry with the prefix of GS, please send it to:

Mailing Adress
Department of General Services
SRF Fiscal Services
Attn: EFT Desk
707 3rd Street, 10th floor
West Sacramento, CA 95605
IMS: Z-01

Fax
916.376.5165 or 916.376.5166

Please do not send DGS EFT Adjustment Forms to the State Controllers Office (SCO). The EFT Adjustment request will not be processed in a timely manner.

How to have charges to the wrong fund within an Agency corrected?

Prepare a DGS EFT Adjustment Form AFS-EFT001 (EXCEL) to adjust these charges to the correct SCO account within your agency. Please provide a valid SCO account that are to be adjusted for the DGS charges. If applicable, reference the original Journal Entry number and/or invoice number. NOTE: The total credit amount must be equal the total debit amount.

How to have charges to the wrong office within an Agency corrected?

If the office is within the same agency and both offices approve the adjustment, you may submit the EFT Adjustment Request AFS-EFT001(EXCEL) to DGS.
Note: The EFT Adjustment does not allow adjusting the charges between agencies (Different Organization Code).

Use EFT Adjustment Form to correct invoices not belonging to my Agency?

If DGS billed your agency by EFT Journal Entry through SCO, and the invoices do not belong to your agency, the EFT Adjustment Request Form can not be used to have these invoices credited. All disputed invoices and credit requests must be directed to the originating DGS Office. The contact phone number is printed on the invoice, or the phone number is available on our web site under the Invoice Transaction Types.
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