Strategic Plan Goals - Enterprise Technology Solutions

Enterprise Technology Solutions (ETS) provides technical support services critical to DGS operations, including deployment and support of desktop computers; network connectivity; applications development and management; data security and compliance with the state of California’s information technology policies. 

Operational Goals

  • Create a security operations dashboard to improve DGS’ information security posture.
  • Increase disaster readiness through improved Disaster Recovery and Technology Recovery Plan.
  • Implement new ETS ticketing system and service management processes.

View the 2017 Strategic Plan Booklet here.