The department’s strategic plan is composed of the following elements:
The mission statement succinctly describes the reason for our agency’s existence. It addresses what our organization does, why we do it, and for whom.
- The mission of the Department of General Services is to deliver results by providing timely, cost-effective services and products that support our customers, while protecting the interests of the state of California.
The vision statement describes what we are working together to make our department become. While we are customer centered, deliver efficient and effective results, work as one enterprise — one DGS — and are a strong organization, those elements describe who we are, not where we want to be. Our vision statement succinctly, timelessly and powerfully describes what we want DGS to be and to provide in the future.
- Excellence in the business of government.
Our core values are who we are as an organization. Our values drive what we do and how we do it, and where we focus our attention and resources. Everything in this Strategic Plan derives from these values.
- Integrity: We do the right things for the right reasons.
- Accountability: We hold ourselves and each other responsible for all that we do.
- Communication: We listen and share information openly, honestly and respectfully with the goal of mutual understanding and transparency.
- Excellence: We strive for the best for each other and our customers.
- Innovation: We cultivate ideas and implement improvements throughout our organization.
- Teamwork: We value and respect our organizational diversity and work together to achieve great results.
Our strategic direction reflects the major areas of emphasis and focus as we seek to live out our values and realize our vision. This direction reminds the department, in all that we do, what we should be focusing on as we seek to provide “excellence in the business of government.”
- Collaboration: Work across DGS divisions and with other departments and partners to collectively improve outcomes.
- Efficiency: Do what we do better, faster, cheaper.
- Data-Informed Approach: Use data to help inform our decision-making and our priorities.
- Transparency: Share our performance with our customers and stakeholders in ways they find meaningful.
- Sustainability: Serve as good stewards of state resources and help “green” government.
Our strategic goals are those initiatives — in keeping with our strategic direction — that DGS will be undertaking in 2016. The goals compose the core of the 2016 Strategic Plan. All 63 goals are outlined in this booklet.
The Department of General Services (DGS) serves as business manager for the state of California, with more than 3,500 employees and a budget in excess of $1 billion. DGS helps California state government to better serve the public by providing a variety of services to state agencies through innovative procurement and acquisition solutions; creative real estate management and design; environmentally friendly transportation; and funding for the construction of safe schools.
Enterprise Technology Solutions
Enterprise Technology Solutions (ETS) provides technical support services critical to DGS operations, including deployment and support of desktop computers; network connectivity; applications development and management; data security and compliance with the state of California’s information technology policies.
Office of Business and Acquisition Services
The Office of Business and Acquisition Services (OBAS) provides DGS divisions and offices support in goods and services procurement; contract processing from solicitation to contract execution; and various business services, including CAL-Card administration, room reservations, cubicle moves, security and document reproduction.
Office of Fiscal Services
The Office of Fiscal Services (OFS) oversees DGS’ rate development process, and coordinates and directs all accounting, budgeting and fiscal reporting activities for the department and client state agencies.
Office of Human Resources
The Office of Human Resources (OHR) provides services in the areas of recruitment; hiring; benefits and pay transactions; employee training and development; and constructive intervention.
Office of Risk and Insurance Management
The Office of Risk and Insurance Management (ORIM) provides a variety of risk management and insurance services to state and public entities with a primary objective of minimizing exposure to losses. Services include insurance procurement and consulting; natural gas fuel price risk management; claims adjusting; statewide safety training; and emergency management.
DIVISION OF THE STATE ARCHITECT
The Division of the State Architect (DSA) provides design and construction oversight for state-owned facilities and public schools.
Equal Employment Opportunity
The Equal Employment Opportunity (EEO) Office is responsible for overseeing compliance of various federal and state civil rights laws and implementing regulations and executive orders pertaining to employment and services by DGS.
Office of Audit Services
The Office of Audit Services (OAS) provides an independent, objective assurance and consulting function designed to add value and improve departmental operations.
Office of Legal Services
The Office of Legal Services (OLS) provides leadership and guidance to state departments and agencies and internal divisions and offices on the state’s contracting and procurement laws and policies.
Office of Legislative Affairs
The Office of Legislative Affairs (OLA) coordinates all legislative activities for DGS, from the development of bill analyses to representing the department at legislative hearings. OLA also coordinates specific legislative reports due to the California Legislature from DGS.
Office of Public Affairs
The Office of Public Affairs (OPA) is responsible for news media relations; managing DGS social media channels; providing photography resources and video production; and website management oversight.
Office of Strategic Planning, Policy and Research
The Office of Strategic Planning, Policy and Research (OSPPR) assists divisions and offices with long-term planning; facilitates the creation of the department’s strategic plan; oversees customer survey development and analysis; is responsible for DGS forms management; and provides consultative data analysis and process re-engineering.
Office of Sustainability
The Office of Sustainability is committed to reducing California’s environmental footprint by greening the state’s buildings; reducing greenhouse gas emissions; and reducing water use.
FACILITIES MANAGEMENT DIVISION
The Facilities Management Division (FMD) is composed of the former Building and Property Management Branch and the Direct Construction Unit. FMD is tasked with ensuring the ongoing maintenance and management of state-owned buildings.
INTERAGENCY SUPPORT DIVISION
Building Standards Commission
The California Building Standards Commission (BSC) administers the many processes related to the development, adoption, approval, publication and implementation of California’s building codes.
Office of Fleet and Asset Management
The Office of Fleet and Asset Management (OFAM) provides general oversight of the state’s vehicle and mobile equipment fleet, and ensures compliance with state and federal environmental, energy and fiscal policies. It provides a fleet of rental cars to support state agencies’ transportation needs; manages DGS’ parking facilities; oversees the reutilization of state and federal surplus property; disposes of state surplus property; manages the state’s travel planning programs; and provides short-term warehouse services.
Office of Public School Construction
The Office of Public School Construction (OPSC) facilitates the processing of School Facility Program construction applications to make voter-approved state bond matching funds available to qualifying school districts. The office implements and administers the $35 billion voter-approved program.
Office of State Publishing
The Office of State Publishing (OSP) provides innovative printing and communication solutions and services to state, federal, county and city agencies.
OFFICE OF ADMINISTRATIVE HEARINGS
The Office of Administrative Hearings (OAH) hears administrative disputes for state and local agencies, including special education due process hearings and mediation for school districts and parents of children with special education needs.
The Procurement Division (PD) oversees policies and procedures used by all state agencies in their purchasing and contracting activities. It develops innovative procurement solutions including statewide contracts, purchasing portals, and end-user training, enabling state agencies to acquire the goods and services needed to serve the people of California.
REAL ESTATE SERVICES DIVISION
The Real Estate Services Division (RESD) is a full-service real estate organization. Its highest priority is to provide the highest level of customer service in fulfilling state agencies’ facility and real property needs.