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DGS Customer Service

The Department of General Services (DGS) upholds a commitment to customer service, including the review of customer satisfaction.  DGS is focused on improving customer service satisfaction.  On this page, you will find reports showing customer satisfaction levels and plans of action to increase satisfaction levels.   

2013 Survey Report

2011 Survey Report

Director Fred Klass directed the Office of Strategic Planning, Policy, and Research (OSPPR) to conduct a comprehensive DGS Customer Survey (survey), covering the customers of eight major divisions and offices providing external services: Real Estate Services (RESD), Procurement (PD), State Publishing (OSP), Fleet and Asset Management (OFAM), Public School Construction (OPSC), Administrative Hearings (OAH), Legal Services (OLS), and the State Architect (DSA). The following pages provide the original survey, as well as department-wide results for the comprehensive survey.

Action Plans To Improve

In order to increase DGS's customer service satisfaction, Director Fred Klass has reached out to other Departments.  Furthermore, Divisions and Offices within DGS have created individual action plans to raise customer service satisfaction within their areas for the good of the whole of DGS.